Customer Service Accounting
Resume:
Mittie Dunn
Dallas, Texas
Home Phone: 214-***-****
Email: *********@*****.***
OBJECTIVE
To work with a company or institution that is at the forefront of change and process improvements in today’s business/global economy. To expand and share my existing knowledge within the business environment while gaining increased skills through continuous education, both formal and hands-on work experience.
QUALIFICATIONS
5 Microsoft Office
6 Mid-Management Knowledge
7 Accounts Payable/Receivables
8 Accounting Systems Software/Hardware
9 Typing – 45 WPM
Work Experience
March 1993-Present Army/Air Force Exchange Service Dallas, TX.
Accounting Tech
-Reconcile bank accounts
-Process approximately 40-45 payments daily
-Complete statistical reports for management review
-Interaction with other departments and outside agencies to resolve accounting problems
-Validate accuracy of accounting figures before releasing funds for payment
-Assist in training new and lower level employees
-Resolution of 90-95% of problems or questions received.
-Conduct intensive research for payments and more complex problem/issues to acquire resolution
-Assist vendors in completing information required for payment processing and payment is finalized and issued to appropriate vendor
-Possess strong communication, customer service, and organizational skills which increased on-time delivery of assigned tasks
-Intensive critical thinking skills to resolve and complete complex issues before involving management
-Work with minimal supervision
AP Processor
-Complete invoices for payment by compiling pertinent documentation (Purchase orders, change requests, receiving reports, etc.)
-Verify accuracy of all item descriptions for invoices, quantity received, account coding, part numbers, price extensions, and metric conversions.
-Obtain approvals from authorized personnel for completion of purchase orders
-Apply standard account principles to each invoice for accurate information and documentation
-Ensure adherence to company purchasing policies and procedures
-Other duties as assigned
Resolution Tech
-Perform routine/non-routine clerical duties (Typing, filing, answering phone, assisting other departments, etc.)
-Perform accounting functions in accordance with standard procedures set by the General Accounting Office
-Process accounts payables/receivables in a timely manner with 100% accuracy
-Complete similar tasks in other related financial areas
-Work with other departments to determine status of payment resolution and notification with supporting documentation
-Other duties as assigned
Dec. 1996-Feb. 2011 Mary Kay Corporation Dallas, TX.
Customer Service
-Receive and process orders via telephone and mail
-Research and assist customers with problematic/complex orders
-Verify orders complete and accurate
-Other duties as assigned
Education
Associate Arts – Mid Management El Centro College
State of Texas – Certified Mediator Northlake College
Real Estate Certification Brookhaven College
References Available Upon Request
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