Customer Service Sales

Michael Baygood

**** ******* ***** ****** *****, Illinois 60061-3229

h 847/362-5122 c 847/533-2993 email: ********@***.***

Overview

A seasoned business executive with an extensive array of skills:

Strategy development, management, marketing, merchandising, sales, customer service, process improvement/lean, organizational growth, training, and leadership in the tactical plan implementation.

By engaging these skills, the results recorded have been increased sales, improved gross margins, lower operating costs and higher, sometimes record profits. These repeatable results have been achieved as organizations’ have grown to be dynamic, positive, adaptable and flexible environments that consistently attain the organizations goals and objectives combined with enhanced internal and customer values obtained.

Experience Highlights

Professional leadership and management applied to a broad spectrum of businesses and industries. These skills have been improved through experience in all facets of business and organizational evolution including start-up, high growth, turnaround, refinancing, information technology redevelopment, crisis management, organizational restructuring and corporate culture modification.

Created vision, mission and strategy, long and short range plans, business process reengineering/operational audits, developed quality communication strategies, achieved operational efficiencies, produced value added programs, executed meeting planning & implementation, developed marketing programs, devised & performed sales programs, created training programs and started new business ventures. The plans, objectives and results were communicated and worked through a full range of company personnel, directors and outside associates.

Specific Experience

Business Advisors Founder 1987 to Present

Business Advisors provides business development, executive advising & coaching, consulting and management outsourcing services. These services are focused on the closely held business.

Village of Lake Zurich Police Department – Reserve Officer – Marine Unit 2011 to Present

Provide community policing strategies during patrol of the lake and during event deployments, such as, 4th of July, athletic events and community activities.

Industrial Network, Inc. President 1992 to 2010

Created, built and sold this national Business Group, commonly referred to as a buying group, focused and tailored to the needs of the independent industrial distributor and all types of manufacturers. In executing the mission, programs were developed, marketing, marketing promotions were created and various types of meetings were

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planned and executed. Initiated business development, marketing and sales services programs, created and advanced communication tools and provided individual consultative engagements. All activities were designed to and did improve the businesses of the participating companies.

C.L. Watt, Incorporated

President, Vice President Finance, Special Business Consultant 1981 to 1987

Buying group in the plumbing industry. Achieved a significant increase in revenues with operational expenses line that decreased.

Financial Management Services, Inc.

President, Treasurer and Member of the Board of Directors 1982 to 1987

A finance company providing installment loan financing to contractors. The turnaround of this company produced a dramatically improved and complete reorganization of its operations which improved profitability and financial position.

Veatch Rich & Nadler public accounting firm 1980 to 1981

Wolf & Company public accounting firm 1975 to 1980

Performed audits & reviews of financial statements, appropriate tax returns and various consulting projects including operational audits for process improvements.

Business and Professional

AICPA and Illinois CPA Society Associate Member-ISA (formerly IDA)

Buffalo Grove Area Chamber of Commerce The Presidents’ Forum

Presented various business topics to numerous organizations

Education, Certifications and Licenses

Certified Public Accountant (CPA)-Illinois - 1975

B.S. University of Illinois, Champaign-Urbana, Illinois - 1975

A.A. Lincoln College, Lincoln, Illinois – 1972

Continuous education obtained from industry conventions, professional association seminars and continual self-directed activities.

Emergency Medical Service (EMS) - First Responder – 2012

Community Involvement

Boy Scouts of America – Leadership provided at the unit, district and council levels including as an Officer, Executive Committee, Board member and Member at Large. Developed, organized, staffed and presented at several training programs. Enhanced vision and initiated strategy for the Venturing division.

Lake County RACES/ARES (Radio Amateur Civil Emergency Services)

SLCR CERT – South Lake County Regional Community Emergency Response Team

MESS – Metropolitan Emergency Support Services (Canteen)

Honor Flight Chicago – Honors WWII veterans

Junior Achievement Advisor

Participated on the Board of Directors of not-for-profit organizations.

Michael Baygood h 847/362-5122 c 847/533-2993 email: ********@***.***

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