Manager Account Executive
Resume:
Melissa R. Luke
Snellville GA 30039
770-***-**** cell
**********@***.***
Summary of Qualification:
Over 8 years of solid debt collections; specializing in collections primarily suited , non suited and post judgment accounts for a law firm; utilizing FDCPA practices. Thrives in a fast-paced demanding environment. consistently exceeded weekly and monthly quotas.
Strategic thinker and planner able to quickly grasp needs and concerns in vastly distinct areas of responsibility. Extremely organized and resourceful, strong goal-oriented work ethic.
Impressive interpersonal communication and negotiating skills, works harmoniously with associates and top-level management to achieve company goals.
Proficient in the use of Microsoft Office: typing 60 wpm.
Experience:
First Financial Asset Management
2010- present Account Manager
Maintained a file for Household Beneficial charge-off mortgage loans. Skip-tracing using programs such as TLO or accurint. Established payment plans for balance in full, positioned consumers for possible settlements later down the line. Used operating systems latitude and made 150+ daily.
Mann Bracken LLC Atlanta, GA
Legal Collector 2006 to 2009
Maintained a file via excel spreadsheet and dialer systems for various clients such as consumer loans and educational loans that were in charge-off status before determining whether or not to refer to legal department for suit process. Utilized skip-tracing tools such as accurint, credit reports, references and the internet to locate debtor. Placed consumers on a consent judgment/payment arrangements or offered settlement in full on accounts to get credit back in good standing. If arrangement couldn't be made voluntarily, referred documents for garnishments and judgment Placed 200+ calls on a daily basis.
Vital Recovery Solution Norcross, GA
Debt Collector 2004 to 2006
Maintained a portfolio for warehouse accounts that included charged off auto accounts and bank card accounts. Placed 175 calls on a daily basis to reach consumer and establish a payment agreement and also performed skip tracing to locate.
Comcast Corporation
Los Angeles, CA
Customer Account Executive 2002 to 2004
Responsible for handling incoming calls regarding customers accounts. Handled discrepancies pertaining to technical and billing concerns, troubleshooted with customers in reference to cable service before determining whether or not a trouble call needed to be scheduled, also up-sold customers on existing products or features. Assisted supervisor w/monitoring of team members and acted as a team leader when supervisor was unavailable.
Education:
Political Science Major (2000-2004)
U.C.L.A Los Angeles, CA
General Studies (1998-2000)
Santa Monica College Santa Monica, CA
Georgia MLS Training Institution 2012 Real Estate Sales License
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