Electrical Mechanical Maintenance Technician

**** ******** ** ********, ** ***** Phone 678-***-****

E-mail *************@*******.***

Julius L. Harris

Objective To obtain a position that can utilize my strong electro-mechanical, hydraulic, and PLC troubleshooting skills.

Professional experience

9/08 – 6/09 W. A. Whitney Atlanta, GA

Field Service Engineer

Responsible for installation, service, and training of OEM robotic punch and plasma cutters, 6KW robotic laser tables, and metal fabrication equipment in a manufacturing environment. Strong understanding and knowledge of complex electro-mechanical systems, hydraulic and pneumatic systems, and high voltage power supplies. Experience troubleshooting and programming Siemens and GE Fanuc PLC controllers. Uphold equipment to the highest level of accuracy, maintaining tolerances of less than .003of an inch. Work with design engineers to resolve engineering issues, improve equipment quality, and beta testing of new designs. Develop and maintain positive relationships with customers. HyperTherm Certified. 100% travel.

8/01 – 5/08 Oce North America Atlanta, GA

Digital Engineer IV

Provided field service engineering and technical assistance to customers in the areas of installation and training, preventive maintenance, 24/7 on-site repairs, and on-site modification of OEM equipment. Proficient in complex mechanical, hydraulic, pneumatic, and PLC system troubleshooting in fast pace environment. Provided electronic troubleshooting and repair down to component and board level. Installed and configured software, and established network connectivity to servers. Trained customer’s staff on use of software and equipment. Demonstrate the ability to self-manage high profile clients with the highest level of customer satisfaction. Maintain service documentation to ISO standard, and communicate with logistics to ensure accurate parts inventory. 75% Travel.

6/07 – 1/08 Gravograph-New Hermes Duluth, GA

Technical Analyst part-time

Provided advanced technical support via telephone, fax, and Internet. Researched, troubleshoot, and preformed bench repairs to resolve client issues with warranty and non-warranty OEM rotary and laser CNC equipment and graphic software. Escalated outstanding issue to Field engineers and service managers. Provided excellent customer service in a timely manner (approx. 100-150 calls/day) while supporting the monthly departmental call performance measures and maintaining complete satisfaction. Work with logistics to arrange shipment of parts and equipment.

12/99 – 7/01 Pomeroy Computer Resources Atlanta, GA

DSL Field Engineer

Provided technical support and analysis of digital circuit problems using diagnostic equipment. Worked with vendors, ILECs, and other node personnel for resolution and repair of equipment and network problems. Performed TCP/IP internetworking, SDLC and Frame Relay connectivity support. Installed and configured secure network connections at customer sites. Provided excellent customer support to insure the highest level of customer satisfaction.

Education 7/97 – 5/99 DeVry University Decatur, GA

Associates/ Electronic & Computer Technology

Learned hands-on knowledge of analog and digital electronics to describe, utilize, analyze and troubleshoot electronic systems. Constructed and configured working prototypes of pre-designed systems that combine hardware and software. Conducted experiments with electronics and software systems, with the use of industry standard test equipment, (Tektronix oscilloscope, voltage probes, and Fluke digital multimeter) to evaluate performance and determine needed repairs.

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