Michael S. Murphy
***** * **** ***** ******* AZ *5024
(C) 480-***-****
email: **********@***.***
EXECUTIVE-LEVEL PROFESSIONAL
Offering over 30+ years experience in P&L and sales management of facilities and regions within world-class organizations. Proven track record of sustainable top and bottom line growth. Take pride in ability to effectively combine corporate objectives and values with personal and professional goals and work ethics. Employ proactive management and strong leadership techniques to generate accomplishment-driven workplace environment resulting in employee loyalty and customer satisfaction at all levels. Build and foster strategic business relationships with C-level executives creating client loyalty and resulting increased revenues and bottom-line profitability. Possess exemplary capabilities in the areas of:
New Business Development Strategic Planning Operating Best Practices
Operating Policies/Procedures Sales Management Product/Service Launch
Customer Service Personnel Leadership Change Management
P & L Management Application Outsourcing Sales Client Presentations
CAREER ACCOMPLISHMENTS
Select International (June 2009 Present):
Independent Business Development Agent
Ø Tasked with establishing a western footprint for this Pittsburgh based company.
Ø In late 2009 given additional responsibility to expand Canadian client base.
Ø Established relationships with MGM Hotels (NV) Arizona State University (AZ) Gold Canyon Candle (AZ) Banner Healthcare (AZ) CP Rail (AB) Strad Energy (AB) and Inter Pipeline Fund (AB).
Ø Current pipeline valued at over $3 000 000.
Nakoma Group (Dec. 2007 Dec. 2008):
Regional Director
Ø Grew Phoenix branch revenues by 250% in less than 1 calendar year.
Ø Hired to turn around Phoenix then assume COO position.
Ø Implemented sales and recruitment operating changes that were adopted company wide as best practices.
Ø Strengthened existing customer relationships and built new client base including Cigna Voluntary US Airways Symantec and Rural Metro.
Essential Solution Partners (May 2007 Dec. 2007):
President and CEO Founder
Ø Created a company that focused on providing services to IT and medical organizations. Services included:
o Organizational effectiveness assessment (operations/personnel)
o Personnel mentoring (sales/branch and regional management forecasting human capital management)
o Business plan review and gap analysis
o Sales effectiveness assessments
o Sales and sales management training (based on Solution Selling)
o Strategic staffing support
Michael S. Murphy Page 2
Ajilon (Dec. 2006 May 2007):
District Manager
Ø Grew Phoenix branch headcount & revenues by almost 100% in less than 6 months.
Ø Realigned the sales and recruiting departments.
Ø Convinced Scottsdale Insurance to add Ajilon to the preferred vendors list. Previous management had tried unsuccessfully for a number of years.
Ø Improved the delivery performance of an application outsourcing engagement with Phoenix Newspapers and gained a two-year extension of the original agreement.
Ø Increased business volume at Wells Fargo and InfoCrossing.
CIBER Inc (Sept. 2004 Dec. 2005):
Vice-President - CIBERsites
Ø Launched CIBERsites a domestic alternative to offshore service providers. Two locations Oklahoma City and Tampa up and operational by April 2005.
Ø Worked with state and local government economic development boards to obtain tax incentives publicity etc.
Ø Collaborated with CIBER s network of branch offices to sell the CIBERsites alternative to both customers and prospects.
Ø Sold $8 000 000 of Application Development and Application Outsourcing business in the first 12 months and built a qualified $50 000 000 pipeline. Tampa CIBERsite still operational in 2010.
Just Deserts Inc. dba Millennium Day Spa & Salon (Jun. 2002 Sep. 2004):
Owner/Operator
Ø Complete ownership of this service industry business. Currently still own the business but personal involvement ended in 2004.
Ø Conducted all financial and administrative functions.
Ø Repositioned the business with a new aggressive marketing campaign
Ø Grew full time staff from 7 to 25 employees.
Ø Consistently listed in top 10 within its category by Ranking Arizona Magazine.
Decision Consultants Inc. (Aug. 2000 May 2002) (Acquired by Ciber 4/2002)
Regional Vice-President
Ø Managed and directed activities of Western Region sales force and team of 3 managing directors maintaining responsibility for over $37 million of $116 million in total annual revenues.
Ø Restructured and instituted sales and service processes and procedures resulting in 25% improvement in profit margins in less than 2 years.
Ø Selected and integrated SPIN® selling methodology for planning sales call managing outcomes and effective management of time.
Ø Minimized impact of IBM s downturn in consultant utilization through enhanced service levels and improved channel development.
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Keane Inc. (Oct. 1995 Jul. 2000):
Vice-President
Ø Executive Management responsibility for Connecticut Denver Phoenix and Salt Lake City facilities. Sales quota: $150 000 000. Revenue quota: $100 000 000. Billable employees in region: over 900.
Ø Also responsible for ensuring continued and successful business relations for $10 million account with J.D. Edwards.
Ø Restructured operating model of Salt Lake City branch resulting in increased profitability enhanced career opportunities and revenue stability.
Ø Doubled Denver operation s annual revenues from $9 million to $18 million in 12 months.
Ø Continuously met and exceeded organizational goals resulting in recognition and multiple Pinnacle Club awards.
Ø Co-authored Keane s Branch Manager Handbook for distribution and implementation on nationwide basis.
Ø As Managing Director grew Connecticut by 276% (to $52.5 million) in 1998 1st branch to achieve $1 million in weekly revenues and achieved $20 million in new business revenues from the previously untapped Hartford market during 1st year of operation.
Arms Inc.: (Oct. 1988 Oct. 1995) (Acquired by IMI 11/95)
Vice-President
Ø Grew Philadelphia branch revenues to $15 000 000 (300% increase) through successful restructure of sales team. Also personally sold a $1 000 000 fixed-price application development project to Bell-Atlantic. Project was successfully delivered on time and on budget.
Ø Maintained responsibility for the activities of 225 branch employees in multiple geographic locations.
Ø Oversight responsibility for the operations in Edison NJ Richmond and Virginia Beach VA Charlotte and Raleigh NC.
Keane Inc. (Feb. 1985 Oct. 1988)
Systems Manager Boston MA and Providence RI Branches
Canadian National Railways (May 1977 Jan. 1985) Montreal Canada
Programmer Trainee to Project Manager
EDUCATION
BA Organizational Policy - Eastern College (Philadelphia Pa.) - 1993