QA lead manager

**** ******** ***.***** *****, CA *****

Phone: 408-***-****

E-mail: *******@*****.***

Bing Wan

Experience Apr 2006–Present Hewlett Packard Cupertino, CA

Software/Hardware Design Specialist （Neoview）

• Build and train from scratch a QA team in HP Shanghai.

• Budget and plan hardware/software project schedules and drive them to meet the deadlines.

• Coordinate Hardware allocation and system maintenance between local development team, vendor in Austin and China team,

• Enhance communications between US and China teams and eliminate miscommunication with background knowledge of both cultures.

• Develop and implement Removable Media Disaster Recovery backup test suites and automation.

• Co-author disaster recovery procedures to meet specific customer requirements on various hardware platforms.

• Train and provide support to field team and manufacturing.

Apr 2005–Dec 2005 IBM San Jose, CA

Software Testing Engineer

• Designed, implemented, and performed automated function tests for DB2

• Performed API testing for TSM Backup and Archive (BA) Client Systems.

Apr 2002—Apr2005 San Jose State University Foundation San Jose, CA

Digital Design Lab instructor

• Prepare Course material with professor and department guidelines.

• Design and plan after-school tutoring sessions to help students in need.

• Troubleshoot students’ digital design projects (breadboarding, wire-wrapping), and guide students to learn by helping each other.

Feb 1998—Feb2001 MA Labs San Jose, CA

Assistant RMA Manager

• Shorten turn-around time by 30% by optimizing daily RMA processes of

Customer Returns, Repairs/Replacement, RTVs.

• Maintain and enhance database of customer and vendor RMA cases.

• Reduced inventory of replacement parts by 50%, resell on Ebay as refurbished products..

• Approve credit/refund resalable products according to daily price list.

• Educate the sales team the RMA process to reduce number of customer complaints.

July 1996 – Dec 1997 Beijing Foreign Studies University Beijing China

Vice President of Student Union

• Negotiate and plan with university on Dormitory renovation projects.

• Organize student protest to improve food quality at school Cafeterias.

Education San Jose State University San Jose, CA

• B.S. Degree in Computer Engineering with G.P.A: 3.9/4.0

Beijing Foreign Studies University Beijing, China

• International Business and English.

Technical Skills

MS Windows, UNIX, LINUX, Guardian, MS Word, Excel, Power Point, Project, C/C++, TACL, SQL, AutoCAD

Language

Fluent in speaking, reading and writing in Mandarin and English.

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