Manager Quality
Resume:
Amanda Chan
West Bend, WI ***95
******@*****.***
Howard University, Washington DC
School of Engineering and Architecture
BS Civil Engineering
American Society for Quality, Milwaukee, WI
Quality in Manufacturing Group
Certified Manager of Quality and Organizational Excellence
New York Institute of Technology; New York, NY
NYIT Graduate School of Management
Executive MBA- Concentration: Manufacturing & Organizational Leadership
RELEVANT EXPERIENCE
September 2008- Present Harley-Davidson Motor Company, Milwaukee, WI
Manager of Product & Quality Engineering
• Lead department of 9 Salaried and 64 Represented (USW & IAMAW) Hourly employees
• Led multi-disciplined project teams to resolve various Significant Quality Concerns resulting in total savings of over $986K in CY2010
• Administrative lead for plant Quality Management System
• Led successful completion of ISO 9001:2008 and ISO 140001 registration audit as plant QMS Champion
• Manage and drive cost improvement for 3.7M departmental budget resulting in 16% reduction of operational costs
November 2006- September 2008 Harley-Davidson Motor Company, Milwaukee, WI
Sr. Quality Engineering Lead
• Quality liaison responsible for resolving non-conformances in Warranty and at Internal Customer sites
• Developed Quality Central Kiosk, an interactive environment for the workforce to obtain information on the health of our Quality Management System (replicated across the corporation to communicate Safety and Quality information)
• Led Quality Super Group process to systemically communicate key details on plant quality plan, quality performance, customer concerns and drive actions to address gaps resulting in $155K in annual savings.
December 2005- November 2006 General Motors of North America, Pontiac, MI
Technical Assistant to Executive Director of Manufacturing Quality and Engineering
• Developed and executed QMS implementation strategy for 28 North American assembly plants
• Managed rotational program curriculum for 19 Quality Systems Engineers resulting in $2.3M in annual savings
• Provide QMS Standardization consultation, training and application support as Corporate Subject Matter Expert
November 2004-December 2005 General Motors, Doraville, GA Wilmington, DE
Quality Systems Business Manager
• Led multi-functional team in implementing quality best practice initiatives to achieve 10% improvement in plant FTQ
• Developed and implemented Corporate Mutilation Prevention Program resulting in over 20% reduction in cosmetic defects and $142K in annual savings
May 2003- November 2004 General Motors, Flint, Michigan
Production Supervisor- Trim Shop & General Assembly
• Motivate and develop 61 Represented (UAW) Hourly employees to improve efficiency and job performance
• Lead department of 210 (hourly & salaried) employees in achieving zero recordable safety incidents as safety rep.
Jul. 1999- May 2003 General Motors, Janesville, WI Flint, MI
Process Control Manager/ Audit Manager/ Reliability Engineer
• Developed and launched Trim department quality system for GMT560 project
• Increased productivity for 11 auditors based on GMT530 audit requirements
• Developed & maintained Plant-Suppler relationship via coordination of problem resolution activity
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