Peni (Penn) Lemoto
Northridge, California 91325
*******@*****.***
________________________________________
CAREER OBJECTIVE:
To utilized my experience and education in the Hospitality Industry, serving customers to their satisfaction in the company, and contributing towards the growth of the organization
SKILLS & ABILITIES:
• Possessed excellent customer services skills, listen and communicate effectively, smile and go out of the way to help customers
• Check in and out customers, make reservations. Assigned, adjust, and correct charges for; rooms, restaurant, and bars. Close all transactions for the day and make sure all customers are happy and satisfied during their stay
• Highly skilled in data analysis management and daily reporting
• Ability to handle multiple tasks and maintain confidentiality
• Analyze, audit, compile and evaluate files for funding and investment purposes
• Flexible, team player, result oriented with high standard for
continuous improvement and meeting deadlines
TECHNICAL SKILLS:
Highly skilled in the use of Microsoft Windows Systems: 95, 98, 2000, XP pros, Vista, & Window 7, Microsoft Office: Word, Excel, PowerPoint, Access, Outlook, Visio, FrontPage, and Project Management, Other: WPM-40, 10 key strokes, calculators, fax, copy, photo, scan, phone, internet, and emails
EDUCATION:
Bachelor of Science in Business Administration
DEVRY UNIVERSITY, INC. - West Hills, Southern California
GPA 3.23
Studied and work fulltime to support family
EXPERIENCE:
HSS11-Home Modification Department 2010-2011
Bank of America, Simi Valley, CA
Night Auditor/Customer ervice 2008-2009
Howard Johnson Hotel & Suites, Reseda, CA
Collateral Processing Unit 2004-2007
OwnIt Mortgage Solutions, Agoura Hills, CA
Funder/Purchaser/Suspense Coordinator 2003-2003
Countrywide Home Loans, West Hills, CA
Night Manager/Night Auditory/Reservation 1997-2006
7 Star Suites Hotel, Chatsworth, CA
Night Auditor
Holiday Inn & Suites 1998-1999
REFERENCES AVAILABLE UPON REQUEST