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Virtual customer support agent

Location:
United States
Salary:
$5-$10 hour
Posted:
June 12, 2008

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Resume:

R E S U M E

Zeefa A. Findley

**** ********* *****

Lumberton, NJ 08048

352-***-****

s1q1wb@r.postjobfree.com

EDUCATION:

Franklin High School - September 2001 - June 2005

Somerset, NJ 08873

Achieved a High School Diploma holding a 3.2 grade point average

Burlington County College - June 2007 - Current

Mt. Laurel, NJ 08054

Currently working towards Associates Degree

EMPLOYMENT HISTORY:

DBA Order Gifts Free Incentive Network - September 2006 - Current

Internet based in Visalia, CA 93277

Randall E. Marshall - s1q1wb@r.postjobfree.com

As an employee I am responsible for providing virtual customer support. I Handle all customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. I answer all customer requests or inquiries concerning services, products, billing, and claims.

I am responsible for processing all important orders and assuring customer service is at its highest level. . Continually maintaining a working knowledge of all company products, services and promotions I communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. I make financial decisions to protect/collect revenues and adjusts customer accounts. Lastly I offer alternative solutions where appropriate with the objective of retaining customer's business.

HOBBIES / INTERESTS:

I am currently a stay at home mother of one 14 month child and a part-time college student. I enjoy going to museums, reading novels, outdoor activities and attending yoga sessions. I am very personable and love to assist in any way required. Also during my free time I like to educate myself in computer knowledge and skills.

REFERENCES:

Available upon request.



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