Virtual customer support agent
Resume:
R E S U M E
Zeefa A. Findley
Lumberton, NJ 08048
*********@***.***
EDUCATION:
Franklin High School - September 2001 - June 2005
Somerset, NJ 08873
Achieved a High School Diploma holding a 3.2 grade point average
Burlington County College - June 2007 - Current
Mt. Laurel, NJ 08054
Currently working towards Associates Degree
EMPLOYMENT HISTORY:
DBA Order Gifts Free Incentive Network - September 2006 - Current
Internet based in Visalia, CA 93277
Randall E. Marshall - *******@**************.***
As an employee I am responsible for providing virtual customer support. I Handle all customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. I answer all customer requests or inquiries concerning services, products, billing, and claims.
I am responsible for processing all important orders and assuring customer service is at its highest level. . Continually maintaining a working knowledge of all company products, services and promotions I communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. I make financial decisions to protect/collect revenues and adjusts customer accounts. Lastly I offer alternative solutions where appropriate with the objective of retaining customer's business.
HOBBIES / INTERESTS:
I am currently a stay at home mother of one 14 month child and a part-time college student. I enjoy going to museums, reading novels, outdoor activities and attending yoga sessions. I am very personable and love to assist in any way required. Also during my free time I like to educate myself in computer knowledge and skills.
REFERENCES:
Available upon request.
Contact this candidate