Human Resources Management

**** ***** ***** ****

Tallahassee, FL ***** Cell: 850-***-****

Evening: 850-***-****

Email: *********@*****.***

Donna Strange, SPHR

Qualifications Extensive experience in all phases of Human Resources including but not limited to employee relations, ethics and compliance, investigations, recruitment, training, payroll, insurance, retirement plans, COBRA, Workers Compensation, Cafeteria Plans, and FMLA. Mindful of quality standards and budget constraints. Excellent communication skills. Computer proficient. Comfortable and confident with working with all levels of organization. SPHR certified.

Experience

HCA Physician Services November 2010 to Present

Tallahassee, FL

Human Resources Manager/Human Resources Business Partner

Coordinate human resources functions for start-up, acquired and affiliated HCA Physician Services practices.

Oversee recruitment and selection activities.

Consult with managers regarding employee performance and conduct issues.

Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.

Investigate discrimination complaints and assists in the resolution of employee grievances.

Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required.

Assist with division-wide communications efforts.

Provide direction to employees and management that enables maximum performance and reinforces the business culture while influencing positive morale and employee retention.

Provide day to day performance management guidance to line management (coaching, counseling, disciplinary actions).

Provide HR Policy guidance and interpretation.

Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.

Big Bend Hospice May 2008 to June 2010

Tallahassee, FL

Director of Human Resources

Experience with retirement plan research, selection and conversion. Successfully led the 403(b) retirement plan conversion for both current and former employees which included coordinating education, enrollment, and ongoing education.

Established pay practices by conducting a Salary Analysis. Successfully researched, reviewed and made recommendations for all positions within organization. Established salary ranges, along with hiring practices.

Researched, reviewed and selected vendor (DEYTA) for Employee Satisfaction Survey. Coordinated the distribution of 300+ surveys. Reviewed data with other members of management, and presented results to Board of Directors and staff with plans of action to be implemented. Worked with vendor to coordinate an annual survey. Established goals for future survey results.

Responsible for all recruitment including techniques and strategies. Directed new hire process to assure timely and smooth process for new employees.

Coordinated benefit plans’ contract administration and negotiation, coordinated benefit administration

Coordinated daily operations of Human Resources to ensure timely responses to the needs and requests to staff.

Responsible for Human Resources compliance with CHAP (Community Health Accreditation Program) to insure compliance with Medicare Conditions of Participation and CMS Quality Standards.

Responsible for Human Resources regulatory compliance with AHCA (Florida Agency for Health Care Administration) including background screening and licensure.

Remained abreast of new developments in employment law

A resource for HR issues with managers/supervisors/staff

Responsible for all aspects of the hiring process, disciplinary process and annual evaluation process.

Oversaw terminations and reduction in staff

Planned, directed and carried out policies relating to all phases of staff activities.

Coordinated employee sponsored activities, service awards, employee staff meetings, employee communications, EAP program, and other sponsored activities.

Florida Institute of CPAs August 2006 to May 2008

Tallahassee, FL

Director of Human Resources

Counseled Managers on responses to employee relation issues, performance management, disciplinary actions, staff motivation, and employee incentives.

Oversaw terminations and reductions in staff.

Managed all recruitment and selection activities. Coordinated advertising and recruitment efforts. Conducted interviews, administered pre-employment tests, and made hiring recommendations.

Administered and managed payroll operations with specific experience with ADP.

Administered employee benefit and retirement programs including health insurance, dental insurance, long-term disability, life insurance, 401(k) retirement plan, 457(b) plan, flexible spending accounts, and AFLAC insurance products. Managed the communication of benefit programs, record keeping, and review of plan effectiveness.

Coordinated and conducted employee-training including: customer service training and wellness programs. Administered new employee orientation program and coordinated mentors for new employees.

Researched, developed, implemented, and maintained personnel policies and procedures manual. Ensured employee compliance with established policies and guidelines. Counseled employees and management staff on policy issues.

Coordinated the completion of performance evaluations and compilation results.

Conducted performance reviews with support staff and supervisory-level employees.

Assisted the CEO-Executive Director in salary administration.

Created and maintained job descriptions. Maintained organizational charts. Created monthly reports and ad hoc reports as needed. Maintained current and terminated employee personnel files. Maintained other necessary HR files.

Responded to Workers Compensation and Unemployment Compensation claims.

Team leader for Employee Orientation Excellence Committee. Coordinated employee events such as quarterly staff meetings, community outreach, and employee appreciation events.

Tom Graham State Farm Insurance October 2005 to August 2006

Tallahassee, FL

Office Manager

Motivated staff daily in the direction the Agency would like to achieve.

Recruited and trained new staff.

Assisted staff in continuous training, focusing on areas of concern.

Ensured that all policies and procedures are properly implemented and effectively administered.

Monitored and tracked production and client retention on a weekly, monthly and annual basis.

Monitored Agency goals for production, Chairman's Council, MDRT, Presidents Club, Scorecard

Supervised Agency promotions and instill friendly competition among the staff.

Resolved customer and staff complaints.

Kept Agent up-to date on all activity in Agency.

Led weekly Staff meetings.

Managed and processed payroll.

Keesler Federal Credit Union April 2001 to October 2005

Biloxi, MS

Assistant Vice President/Human Resources Administrator August 2003 to October 2005

Human Resources Specialist October 2002 to August 2003

Provided a service to all employees by assisting them in all aspects of Human Resources.

Managed and directed the preparation and maintenance of employee payroll for 350+ employees.

Responsible for various benefits programs including health, dental, life, long-term disability, flexible spending accounts and a variety of supplemental group insurance plans.

Administered the Cafeteria Plan, which includes filing claims and transacting reimbursements for the medical and dependent care Flexible Spending Accounts.

Answered employee and supervisor questions concerning credit union policies and procedures.

Advised management of the responsibilities of the organization under the Fair Labor Standards Act, Equal Employment Opportunity Act, Occupational Health & Safety Act, American’s with Disabilities Act, and Uniformed Services Employment and Reemployment Rights Act

Processed and maintained documentation necessary for implementing FMLA.

Administered the Workers Compensation Plan, Pension Plan and Wage/Benefit Surveys.

Provided counseling as to insurance coverage changes, effective dates, costs, and COBRA benefits. Provided assistance to the employees, insurance companies, and health providers on problems and questions.

Guided managers and supervisors on employee rules, procedures and disciplinary measures.

Ensured that all policies and procedures adopted by management were properly implemented and effectively administered.

Assisted the United Kingdom Human Resources Representative with questions concerning payroll procedures and other Human Resource matters.

Initiated the retirement process upon termination of an eligible employee and coordinating necessary paperwork. Prepared the annual retirement update and audit.

Maintained Employee Personnel Records system, active and inactive in accordance with established laws and KFCU policy and procedures.

Supervised recruiting and screening of potential employees in accordance with existing laws.

Supervised Human Resources Staff.

Staff Development Specialist April 2001 to October 2002

Prepared all new employees for their positions at KFCU by presenting a five-day orientation program including background information about the Credit Union and its products and services.

Incorporated hands-on training for new employees on the Symitar System (a credit union specific program). Training included accessing member account information, loan rates, share certificate deposits, and other pertinent information.

Instructed teller trainees in a seven-day course in the areas of cash handling, member service, redemption and sale of savings bonds, negotiable instruments, and operation procedures for performing transactions, security measures and fraud prevention.

Designed and implemented various learning tools to aid in the learning process with great success.

Designed interactive teaching techniques with the materials covered to aid in the learning experience.

Created monthly training worksheets for entire organization on various topics.

Updated technical manuals with procedural changes.

Assisted in the development of new procedures and policies.

Mississippi Gulf Coast Community College

Gautier, MS June 1999 to June 2001

Instructor

Created outline for Continuing Education Course in Computer Information Technology.

Provided students with knowledge about the features of Microsoft Excel, Microsoft Word, Microsoft Access, Introduction to Computers, and the World Wide Web.

Enlightened students about the features of Microsoft Excel that can assist them in analyzing and evaluating information that is useful in making decisions in the business environment.

Revealed to students the features of Microsoft Word that were available for personal and professional use.

Illustrated to students the power behind Microsoft Access and database management.

Demonstrated to students how the World Wide Web is a valuable tool by demonstrating the many features, products and services that are only a keystroke away.

New Horizons Computer Learning Center

Biloxi, MS April-September 2000

Applications Instructor

Educated students about the features of Microsoft Office 97/2000 (Access, Word, and Excel) to prepare them for MOUS certification or to improve their skills in the workplace.

Demonstrated to students that were new to the computer industry the basics of using a computer through Computers Made Easy.

Planned and prepared for classes in demand such as Microsoft Outlook, FrontPage, MSProject 98, and Publisher 2000.

Education William Carey College May 2002

• Master of Business Administration

University of Southern Mississippi May 1999

• Bachelor of Science Degree in Business Administration emphasis in Management Information Systems

Certification Senior Professional in Human Resources (SPHR)

Professional

Membership National Member of Society for Human Resource Management (SHRM)

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