Management Manager

Troy Charves Pearsall

**** ***** ****** ************, ** 19136

(Phone) 215-***-****

Summary

I have over 10 years of Information Operation Management with an emphasis on building strong client/customer relationships. Capable of leading general labor, skilled trade, or technical professionals, while maximizing their individual productivity, and creating cohesive team environments. I have excellent communication (written and oral) skills, and the ability to negotiate with vendors, and consultants effectively. I always maintain a courteous and articulate demeanor when dealing with high profile, or difficult customers and clients

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Skills

Business Skills; Proficient with most software business applications; including but not limited to, project management, operation management, administration, basic accounting, system coordination, and employee hiring, evaluation, and scheduling,

Software Skills; Excellent working knowledge of Microsoft Word, Excel, Access, PowerPoint, Outlook, WordPerfect, and Microsoft Project and document collaboration software. Years of experience in internet use and online services (ISP’s)

Technical Skills;

Strong Technical background confident in the operation of wide area & local area networks, Windows Administration, Lotus Notes Administration, Firewalls/Routers, PBX, Wireless Networks and Windows Server and Desktop Hardware installation and troubleshooting

Education

University of Phoenix, Philadelphia, PA

Master of Business Administration/ Management 2007

Pierce College, Philadelphia, PA

Bachelor of Science/ Management Information Technology 2003

Computer Learning Center, Philadelphia, PA

Associate of Science/ Computer Technology 1997

• MBA Technology Management University of Phoenix Philadelphia PA

• Bachelor of Science Information Technology Pierce College Philadelphia PA.

Associate of Science Computer Science Computer Learning Center Philadelphia PA

Employment History

NOC Technician Vital Networks Pennsauken NJ 2011-Present

IT Consultant ( temp) Leveraged Technology NewYork, NY 2011-2011

IS Systems Coordinator PathwaysPA, Holmes, PA 2008 – 2009

Business Consultant (Temp) Robert Half Technologies, Phila., PA 2006 – 2008

Manager Support Service Community Behavior Health, Phila., PA 1997 - 2005

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