Sales Project Management

**** **** ****** ***** ******** MD ***** 240-***-**** *****************@*****.***

Summary of Qualifications: Over 10 years project management experience in the telecom arena.

Proven ability to sell complex solutions in a team setting.

Strong interpersonal skills, recognized for propensity to establish and maintain solid relationships with clients.

Extensive experience performing in fast-paced, ever changing environments.

Professional Experience:

2004- 2009 TelcoIQ

2011- Current

Senior Account Executive

Responsible for processing inbound leads, outbound prospecting, and supporting an indirect sales channel to meet revenue goals while retaining and growing revenue from existing customer base.

Provided regular training both internally and to an indirect sales channel for telecom carriers such as: AT&T, Sprint, MCI/Verizon, Qwest, XO, Megapath, Nitel, Telnes, Speakeasy, and others.

Interfaced directly with customers and sub-agents providing project management on deployments of all products.

Top sales performer for several months between 2006 and 2009.

2009- 2011 XO Communications

Client Services Manager II

Responsible for an assigned base of accounts billing over $3K monthly. Success measured by churn rate and base growth.

Support customers as front line contact for all issues associated with services including: voice, data, wireless, collocation.

Responsible for weekly and monthly metrics including proactive health checks, site visits, first bill, and quarterly service reviews.

Provide effective trouble ticket management during service impacting events by engaging customer and Internal repair teams.

Met 3 consecutive quarterly retention and renewal targets prior to leaving.

Supported 2 of the top 5 billers in MD/VA market.

2001- 2004 ACC Business a division of AT&T

MIS Provisioning Specialist

• Responsible for tracking the implementation of all data products and providing a quality customer experience.

• Interfaced with customer and sales organizations providing project management on service installs.

• Successfully implemented over 3,000 data circuits, which were responsible for a majority of ACC’s revenue stream for 2002-2004.

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