Software Engineer - Project Manager

RYAN GAGNON ** Davis Road – Fairfield, ME

207-***-**** work

650-***-**** home

207-***-**** cell

**************@*****.***

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OBJECTIVE

System Engineer eager to contribute technical expertise as well as dynamic project management and quality control skills in a challenging Audio/Visual Engineering assignment.

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CAREER PROFILE

 A.S., Applied Electronics Technology.

 Electronics Technical Performance Certification.

 Over 11 years of systems engineering and audio/video conferencing experience gained in the university sector.

 Expertise in equipment installation, calibration, maintenance and service.

 Knowledgeable in design and build of advanced components.

 Proven capacity to contribute to engineering and technician staffs.

 Skilled in equipment testing, problem resolution and maintaining equipment in ‘on-line’ status.

 Adept in training and development of staff personnel.

 Outstanding ability in quality and process improvement.

 Diagnostic proficiency in identifying/resolving defects in wiring, switches, networks and related electrical equipment.

 Familiarity in use of schematics.

 Proficient in advanced software applications.

 Open to relocation and will pay expenses.

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TECHNOLOGY SKILLS

Accord/polycom MGC 100, Polycom Video Conference equipment. Hai 500 (Multi- stream real-time MPEG-2 encoder/decoder for ATM video Networking), Renovo Software. Tasman MPEG 4 H.264 encoders, Amino STB IP Video Decoders.

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PROFESSIONAL EXPERIENCE

University of Maine System Network, Augusta, ME 1998 - Present

Systems Engineering Specialist (2002-Present)

• Promoted to support videoconferencing and multimedia for senior leadership teams and executive

level management.

• Oversee and conduct preventive maintenance procedures for integrated rooms and portable/fixed equipment.

• Key player in establishing specification requirements.

• Initiate upgrades to technology and applications.

• Orchestrate all facets of videoconferences covering call set up, end user training, troubleshooting and

resolution of issues.

• Perform set-up, testing, operation and tear-down of audio, visual and videoconference equipment.

• Expertise in use of data projection systems, computers, videoconference equipment, microphones,

video cameras, audio systems and integrated AV systems.

• Support technical staff as required.

• Lead for troubleshooting of AV/videoconferencing technology including projectors, control systems, audio and videoconferencing.

• Play key role in designing and documenting technological components and systems.

• Coordinate with Computing Services Department to design/implement interfaces with telephony and PC-based automated data systems.

• Designated as Supervising Engineer for projects/network productions.

• Originate and maintain preventive maintenance documentation.

• Manage and monitor parts/materials inventory and order/reorder as needed.

RYAN GAGNON

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Technical Support Technician (1998-2002)

• Recruited to identify/resolve ITV and computer problems with University campuses, centers and sites.

• Supported system administration for multiple computer access/functions for students and facility.

• Located and resolved video/audio transmission and computer issues/problems.

• Directed administrative functions of compressed video system through management of scheduling program and on-site Coordinators.

• Aided customers or employees in network reservation software, multilink telephone conferencing bridge, video server, multipoint conferencing server and associated software issue resolution.

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EDUCATION

Kennebec Valley Technical College, Fairfield, Maine

Associates Degree in Applied Electronics Technology, 1997, GPA 3.39

Successfully completed a variety of electronics classes such as AC/DC Theory,Semiconductor fundamentals, advanced digital logic, and digital

communications class.

Waterville Regional Vocational Center, Waterville, Maine

Technical Performance Certificate, Electronics, 1995

Recipient of ‘Silver Medal’ in local VICA competition

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