Customer Service Administrative Assistant
Resume:
Brenda Wiley
Austin, TX *****
******.*******@*****.***
Administrative Assistant Health Care Clerical Customer Service
Administrative professional with 10 years’ experience coordinating clerical work in
deadline-driven health care environment. Background includes solid experience in
inventory control, purchasing, and internal/external customer service. Technical skills include:
MS Word PowerPoint Excel AP/AR Data Entry
PROFESSIONAL EXPERIENCE
Austin Immediate Care, Austin TX Feb. 2011 – Oct. 2011
RECEPTIONIST
Managed front reception point in urgent care medical facility with approximately 20-person staff of medical professionals and support staff.
• Performed patient intake; gathered and entered data into computer system regarding demographic and insurance information in order to set up patient accounts.
• Utilized online web tool Availity to verify insurance eligibility.
• Collected payments and posted them to proprietary software system.
• Provided courteous customer service and interfaced between medical staff and patients.
St David’s South Austin Medical Center, Austin TX July 2003 - Oct. 2010
SURGERY MATERIAL COORDINATOR
Maintained and updated inventory of 1,000+ different supply items used for various surgical procedures. For new procedures, researched product sources and purchased necessary items. Supervised small team of volunteers.
• Reviewed schedules for upcoming surgeries in order to purchase special supplies and human tissue / bone from Bone and Tissue Bank.
• Contacted vendors for in-service training on new and updated products.
• Removed recalled items form shelves, followed FDA procedures to return items to manufacturer.
• Returned defective devices to manufacturer along with a detailed explanation regarding the nature of the malfunction.
• Checked expiration dates of all supplies; pulled expired items from shelves.
• Performed regular reviews of user data to determine which supplies needed to be eliminated; wrote reports of findings.
• Assisted Department Manager in annual, full-scale manual inventory.
• Worked diligently to maintain supplies at par levels for maximum efficiency and cost savings.
SS Smith and Sons Masonry, Corpus Christi TX July 1982 – July 1987
OFFICE SECRETARY
Performed variety of duties in office of building subcontractor, including reception work and bookkeeping.
• Posted accounts payable / receivable, performed monthly billing and collections of past-due accounts, cost accounting and project accounting, payroll for up to 100 workers depending on the size of job using in-house, proprietary software system.
• Prepared quarterly payroll tax reports, filed insurance and Workman’s Compensation claims, and monthly union reports.
• Served as interface / liaison between company owner and subcontractors, vendors, and workers.
OTHER WORK EXPERIENCE
Worked a series of non-administrative jobs in between experience listed above. These included:
Calallen Independent School District, Corpus Christi, TX Nov.95 – May 2000
SUBSTITUTE TEACHER
You Name It Specialties, San Antonio TX March 1998 – May 2000
INDEPENDENT SALES CONTRACTOR
Sold specialty items to companies, schools, and individuals.
St Patrick Elementary School, Corpus Christi TX Sept.1991 – May 1994
TEACHER ASSISTANT
COMMUNITY ACTIVITY HIGHLIGHTS
Corpus Christi Art Museum
Co-chair of Annual Art Festival
• Recruited and managed volunteers.
• Interacted with vendors.
• Worked closely with city officials, police, and utility personnel to arrange for water, power, construction, security and first aid.
• Acquired donations and lined up sponsors.
Sea City Work Camp (similar to Habitat for Humanity)
Served as Team Mom on work project.
South Austin Hospital Medical Center
Employee of the Month Surgery Department
Toastmasters International
Charter Member Toastmaster at Riverbend * Sergeant of Arms * VP of Membership
EDUCATION
Texas A&M University Kingsville, TX Education (39 Hours)
Del Mar College Corpus Christi, TX Assoc. Degree in Applied Science (67 Hours)
Austin Community College Austin, TX Administrative Assistant Series (140 Hours)
Certificate completed: March 2012
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