Project Manager Management

Orin Levey, PMP, ITIL

Phone: 213-***-**** Email: ******@*****.***

AREAS OF EXPERTISE

Project Management / Business Analyst

• Change Management, Business Analysis and associated Facets of Process Improvement, including Business Process Definition and Re-engineering

• Project Management Training, Design of PMO procedures and guidelines and PMO structure design and implementation.

• Project Management of Enterprise Level Implementations/Integrations including E-Commerce and CRM deployments

• SDLC Management and Post Deployment Support including

Requirements Gathering, Workflow Analysis, and Technical Documentation Networking/Hardware

• Cisco VOIP Telephony Implementations including Infrastructure related Network Topology Design to End User Desktop Functionality

• High Availability Data Centers, Fault Tolerance, and Disaster Recovery

• Configuration of Routers, Switches, Hubs, Firewalls, etc.

• All technological upgrades, including Software Revision updates, and Desktop and Infrastructure Refresh Projects

Software

• CRM Deployments and Integrations: Salesforce.com, ACT, PeopleSoft, Oracle Financials, Service Now, Sharepoint. Full MS Office Suite (Project and Project Server, Access, PowerPoint, Excel, Word), Citrix Cloud Portal Services, .net, SQL Server

• Database and Software Design and Architecture, Data Mining and Reporting, Development, Implementation, Rollout, Change Management, Post Deployment Support, Version Control, and QA

• E-commerce system Architecture Inclusive of Back End Infrastructure, Middleware Implementation, and Application and Presentation Layer Development, Cold Fusion, IIS, ASP, Netscape, Apache

WORK EXPERIENCE

Senior Project Manager

Mar 2011 - Feb 2012

Trucorp, San Clemente, CA

• Built a web based cost tracking system used as an internal CRM for a home renovation company using Cold Fusion to embed SQL code in HTML with Microsoft Access as a backend

• Managed two to three home renovation projects concurrently, including Cost tracking/reporting, Human Resource issues, Work delegation, etc.

• Acted as Business Analyst, and by using Lean Methodology re-engineered workflow and business processes providing the infrastructure to come in under budget on 12 out of 13 home renovation projects, and kept within scheduled costs on 11 out of 13

• Wrote detailed cost/benefit analysis statements when in the initial stages of purchasing homes

Senior Project Manager / Lean Business Analyst

Apr 2008 – Dec 2010

Life Alert, Encino, CA

Worked with senior management to define, document, and re-engineer business processes to set up a Lean framework for Infrastructure refresh projects and CRM re-design. Implemented the Change Management Procedures, Service Strategy, Design, and Continual Improvement using ITIL v3 framework.

PM for a complete company overhaul in regards to technology based Infrastructure and Process Improvement, paying considerable attention to designing and deploying a High Availability Data Center, associated Business Continuity and Disaster Recovery Plans, and to enhance Incident Management and Request Fulfillment regarding all categories of client requests (consisting of 7 call centers) using both skill and priority based routing of customer calls. The following projects followed ITIL framework and were managed using standard SDLC, Waterfall, and RUP methodologies:

o Implementation of a 300 unit 7 Call Center Cisco VOIP phone system and Data Center refresh from an analog Mitel PBX. – Implemented MS Project Server Enterprise Version 2007 to manage project.

o Digital conversion of over 100,000 paper customer files, as well as the associated Business Process changes using 13 Xerox 7655 workstations and ScanFlowStore as the integration software.

o Mission critical network Infrastructure design and deployment, with special attention payed to High Availability and Business Continuity. This resulted in each logical component being housed by tertiary physical components consisting of hot swappable Dell Blade Servers, with RAID 5, housed in UL compliant temperatures with 5-10kv UL compliant UPS. Physical nodes included Cisco Call Managers, Cisco Unity Servers, Database Servers, File Servers, and Active Directory Servers.

Obtained in depth knowledge of all departmental processes by conducting end user interviews with each department head to document business processes and redesign the CRM software to function in a paperless environment. Used SQL for Data Mining to gain metrics in order to change interdepartmental workflow, Service oriented trouble ticket processing, Front Office customer request and fulfillment procedures, as well as shipping and RMA processes. All efforts were in line with providing expected Continuous Improvement from an ITSM perspective, whether it be for the internal or external customers.

Technologies used .net, SQL Server, Access, Xerox, ScanFlowStore, Salesforce, Cisco VOIP

Business Analyst / Project Manager

Dec 2007 – Apr 2008

Technology Systems Deployment Associates, Boca Raton, FL

Acting as Business Analyst, conducted Network Infrastructure Audits using a hybrid approach of RUP and PMBOK methodologies and ITIL Framework/Guidelines based on BMC to ensure agencies were able to accommodate technological and cultural changes brought on by implementing E-ticketing systems. This lowered the count of future technical issues that arose while ensuring that the shift in culture had a stable foundation on which to ride. Consulted with each department individually to conduct interviews, make projections and develop UAT materials to ensure desired functionality and network stability. Assisted in the onsite implementation of the hardware/software and performed training at various Police Departments on E-ticketing software using the existing PCs within the police cars, or hand held mobile devices such as HP, Dell, and Symbol

Implemented Salesforce.com and integrated with QuickBooks to be used for CRM, Sales Lead Tracking, Accounting, Customer Invoicing, and Order Fulfillment

Infrastructure upgrade involving the set up of multiple Network Access Points at Best Western Hotel (Boca Raton) to provide guests with wireless Internet access across a 80 room hotel..

Built and hosted an online donation web site for a no kill animal Shelter (www.paws2help.com) using Cold Fusion and MS SQL Server.

Implemented Ten License MS Project Server 2007 at Empire Websites

Senior Project Manager / Director PMO

Sept 2005 – Dec 2007

Advanced Public Safety, Deerfield Beach, FL

Built a PMO from the ground up. Hired, trained and managed a group of Project Managers and Technical Support staff and Sales Engineers that comprised the PMO. Project Managers were responsible for deploying and supporting law enforcement software that ran on Hand Held Mobile Devices as well as the Mobile Data Clients in police cars.

Implemented Salesforce.com CRM to replace ACT as the CRM software, and MS Project 2007 for the PM software. Acted as Configuration/Change Management Lead.

Built financial and forecasting related reports in Salesforce, and Project Baseline and task related reports in MS Project.

Project managed the Data Center Infrastructure design and set up, conducted UAT and Network Stress Testing to accomplish a stable integration between the two Salesforce instances when APS was purchased by Trimble Navigation, who also used Salesforce. Performed Business Analysis and documented findings on each system, then converted documentation to Functional Specifications and change orders and delegated the tasks out appropriately.

Managed over 40 projects simultaneously ranging in size from $10,000 to $12,600,000 including performing budgeting and analysis, time estimates, risk mitigation, etc. Acted as a single point of contact for APS for all implementations throughout the SDLC.

Territory Principal

Apr 2001 – March 2004

IBM, Boca Raton, FL

Provided overall leadership and direction, as well as generated sales to reach a $66,000,000. quota for the Florida Integrated Technology Services division (IBM’s Professional Services Arm).

Achieved profitability objectives, responsible for selling new business, and demand generation techniques, building and managing client relationships, ensuring the professional development of staff, and overseeing engagements at a high level.

Presented quarterly statistics and budgetary projections to executive level management.

Director of Technology

Jan 1999 – Apr 2001

Cenetec, Boca Raton, FL

• Set up the multiple Data Centers and Network Infrastructures to seamlessly add “client companies” with minimal time, effort, and maintenance.

• Ran the PMO and acted as Lead Project Manager for the “client companies” technical and operational projects, each company at different stages of the startup cycle.

• Generated project plans, negotiated with vendors, and procured hardware and software.

• Built proof of concept software for use in sales and marketing efforts and to assist in the raising of venture capital.

• Worked extensively with start-up companies in various aspects of product management.

CRM Enterprise Architect / Technical Lead ERP Integration Division

Feb 1997 – Jan 1999

Applied Business Technology, Petaluma, CA

• Responsible for managing the integration of PeopleSoft PA and HRMS version 7.54 modules and Oracle Financials version 11.03 to ABT’s set of project management tools. All requirements gathering and the majority of development efforts were on site:

Project WorkBench to Oracle Financials

Motorola – PA and GL modules for Radio Network and Services Group NFL headset distribution, Schaumburg, IL

Bell South – Modem Distribution and Installation Division, Atlanta, GA

Project Workbench to PeopleSoft

UPS – Southeastern Carton Inventory, Atlanta, GA

Project WorkBench to Oracle Financials

Union Bank of California – PA and HR modules, Santa Clara, CA

Consultant

Dec 1995 – Feb 1997

Logica, Coconut Creek, FL

• Time Warner, Manhattan, NY - Designed and wrote cgi scripts in C, PERL, Cold Fusion and HTML for a large database driven commerce website, www.dreamshop.com. Middleware Software used was Connect OneServer as the gateway to the Oracle Database server running on Solaris.

• Public Service Electric and Gas, Newark, NJ - Technical Lead for Internet Bill Presentment and Payment system (Online Bill Pay) integrating with Oracle Financials. Responsible for planning the development efforts for a team of nine programmers. Built a fully functional web site using Cold Fusion and IIS with MS Access, to be used as proof of concept and presented it to the Executive Steering Committee. Conducted RFP’s for middleware procurement.

EDUCATION AND CERTIFICATIONS

PMP #322019 - 03/24/2006 valid unit 03/24/2013

ITIL #EXN408220 – 08/03/2008 valid until 08/03/2013

SIX SIGMA GREEN BELT – 01/10/2009

University of South Florida - Tampa, FL IBM - Atlanta, GA & Boca Raton, FL

- B.S. in Management Information Systems - Human Resource Management

- Networking Essentials

Florida Atlantic University - Boca Raton, FL - Budgeting and Forecasting Methods

- 5 Day PMP Prep Course - Signature Selling Methods

- Project Management for IT Professionals

- Microsoft Project 2000 Cisco Continuing Education

- TCP/IP Fundamentals

Hewlett Packard - CCNA Prep Course

- Information Technology Infrastructure Library

Foundation Lean For Success

- Introduction to IT Service Management - Six Sigma Green Belt

- Infrastructure Lifecycle Management Best Practices

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