Gerald D. Jones

*** ****** ** **  Smyrna, GA ***82  rzyo4a@r.postjobfree.com

Project Coordinator & Support Specialist

Offering a broad level of strategic support effectively within high-volume environments that include…

Facilities Management * Warehouse Operations * Customer Service

Career Snapshot

• Twelve years of commended performance in key coordination and support roles.

• Expert in communication, project management, payroll, user training and support.

• MS Office “proficient user” with additional knowledge of several other applications.

• Demonstrates positive effectiveness in training and development. Well within areas of structural compliance.

Key Skills

— World-Class Customer Service

— Troubleshooting/Problem solving

— Reports & Documentation

— Crew Training & Development — Facility Operations

— Complaint Handling

— Customer Order Fulfillment

Experience

COST PLUS WORLD MARKET, Atlanta, GA Stockperson, 2009 to 2010

WORKSPACEATL – Smyrna, GA Owner/Project Manager, 2007 to 2009

FLOODBROTHERS – Atlanta, GA Project Coordinator, 2007 to 2007

WEGMAN ASSOC. – Norcross, GA Project Coordinator, 2005 to 2007

BOVA FURNITURE – Norcross, GA Warehouse Supervisor, 2004 to 2005

Effectively provided telephone, online, and face-to-face customer service/support within corporate & residential environments. Utilizing communication, flexibility and accountability to develop a productive relationship with customers, associates, and staff on all levels.

Performance Review

— Received, and consolidated Living/Dining Room furniture, Gourmet, and General merchandise in a warehouse setting. Also restocked merchandise on the sales floor while providing assistance to customers.(World Market)

 While using the system of “Pushing the basket” sales where increased, as well as repeat customers.

— Self employed management of corporate & consumer services involving office/contemporary furnishings installation, also networking solutions. Managed developments, sales and a trained team of associates. (WORKSPACEATL)

 Timely completions of projects lead to repeat business.

— Coordinated projects for Georgia’s leading corporations efficiently. Direction of twenty (+) team members and collaborating with clients to deliver satisfactory completions. Briefly conducted daily meetings to address any change requests and provide mentoring sessions for individual team members. (FLOODBROTHERS)

 Retained profitable contracts involving installation and corporate relocation for: LOCKTON, MERIAL and BB&T.

— Hands-on coordinator with highly developed facilitating skills and experience communicating with customers and subcontractors. Managed facility contracts in adherence to all policies and procedures outlined to insure compliance. Trained and motivated team members in developing the skills necessary to achieve effective results. (WEGMAN)

 While contracted to COCA-COLA, LOCKHEED MARTIN, CINGULAR, KOCH industries, and SPRINT. WEGMAN was able to secure additional contracts for further gain.

— Managed warehouse inventories and the timely delivery of customer purchase orders. Actively engaged in the onsite/residential installation merchandise. Evaluated damaged goods for salvage credit, repair, or clearance item mark down. (BOVA)

 Sales where increased due to excellent communication skills and surpassed workmanship being recognized.

Computer Skills

Word, Excel, Power Point, Outlook, networking solutions, virus removal, hardware installation, pc maintenance.

Education & Certifications

NORCROSS HIGH SCHOOL – NORCROSS, GA 1988

— National Career Readiness Certificate. Level: SILVER Plus Certificate#2J3QKMN4YSRJ

https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=2J3QKMN4YSRJ

Mission Statement

Strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions while in compliance and with surpassed integrity.

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