Customer Service Insurance
Resume:
Whitney Smith
Forrest city, AR
***35
**********@*****.***
OBJECTIVE
To take on an excitingly, challenging career,that offers a competive salary, commensurate with experience, that also has an opportunity for advancement where I can grow and learn.
QUALIFICATIONS/ Skills
Intranet, 10 Key, Internet, Data Entry, Mainframe, Ms Office, Excel, Outlook, Amos, Stars, Ms. Word, Peoplesafe,As400, ADP, Quickbooks
WORK HISTORY
Cobb & Associates/ A.smith Enterprise-Human Resource/compliance
11/05-present
Provided administrative support to the owners of the company.
Payroll / Payroll Reporting, I tracked the attendance of employees, typed acknowledgement and response letters to clients, made flight arrangements for the owners of the company, ordered office supplies, and performed other clerical duties as assigned.
Caremark -Aerotek Temp Agency
05/05-11/05 Service Recovery Specialist
Tended to and assisted to the needs of participants, validated compalints made to the President Of Caremark via email, phone, and letter. Resolved customers complaints, while restoring their
confidence back in Caremark.
Prime Therapeutics
10/04-04/05 Pharmacy service agent
Tended to and assisted to the needs of Pharmacist. Assisted with processing insurance plans, overiding
medications, and stepping differnt ins. plans according to copays
Blue Shield of Ca
9/02-12/03 Customer Service Rep.
Assisting subscribers with questions and concerns with their health plans, call
documentation, mail correspondence, explaining the plan matrix, and
help determine rates based on location, adding of new members, updating information.
Attention LLC
6/02-9/02 Collector
Responsible for making outbound calls to debtors to collect money on
overdue accounts, receiving inbound calls for debtors in regards to account payments.
Teletech Allstate insurance
3/01-1/02 Customer Service Insurance Agent
Duties include inbound calls, assisting customers in insurance
quotation and questions concerning billing inquires, data entry, selling insurance policies to
customers.
Krogers
8/99-1/02 Deli Manager
Assistd to the needs of customers, as well as staff. Kept deli are and
meats in Order, made
schedules for employees. Followed orders of store managers
EDUCATION
8/99-1/01 University of Houston
High School Diploma, Lincoln High, Stockton , Ca
AWARDS RECEIVED
3/01 Insurance Lic. For several Different states
Fire and Casualty Lic
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