Manager Software
Resume:
Tempest C. Faust
Denmark, SC 29042
803-***-**** (H)
803-***-**** (C)
*******.*****@*****.***
Objective
To obtain an Information Technology position utilizing my educational and work experience in systems administration, backups/recovery, customer support, and troubleshooting.
Education
South Carolina State University, Orangeburg, SC
Bachelor of Science, Computer Science, May 2003
Employment History
December 2010 – Present, United Global Technologies/Savannah River, LLC
Computer Accounts Manager
- Computer Account request analysis and resolution
--- Logs any help desk calls or email requests into Problem Reporting System and updates problem profiles.
--- Utilize the electronic CPC-16 system to identify, document, and close account requests.
--- Process paper CPC-16's for accounts/accesses not supported by the electronic CPC-16 system
--- Perform computer account creations, resets, and deletions.
--- Activate and distribute SecurID tokens.
--- Grant and remove access to databases tables, applications, and other protected resources.
--- Assist with account/assess revalidations.
--- Expedites requests where required.
- Other Customer Support
--- Assist users with remote access (VPN dial-up and broadband), laptops, encryption software, etc.
--- Create, update, and distribute documentation and/or guides.
--- Manages printer queues.
--- Provide desk-side assistance/troubleshooting at users' office location.
- Problem prevention (when time permits)
--- Investigates causes, tests solutions, and puts solutions in place to reduce calls to the help desk.
--- Fixes causes, not just solutions. Works to eliminate recurring problems and reasons to call.
--- Promotes effective use of technology.
--- Watches for trends that indicate potential problems and then eliminates the problems before they happen.
Software: Active Directory, Lotus Notes, Mainframe, Oracle, RSA Secure ID Tokens, VPN, and Symantec Ghost
June 2008 – December 2010, Denmark Technical College, Denmark, SC
Network Coordinator
-Help Desk
---Created and Manage formal help desk
-Desktop/Server Installation & Administration
-Software Installation
-Installation of peripherals
-Monitor Support Tickets
-Monitor/Support Servers
-Monitor/Support Network
-Manage Backups/Recovery
-Exchange Administration
-Laptop Distribution to Students & Faculty
-Active Directory Administration
-Vulnerability Administration
Hardware/Software: Windows Server 2000, 2003, & 2008; Windows XP, Vista, & 7; Active Directory; IIS; Symantec Backup Exec 12; Gateway Desktops/Laptops; Gateway & HP Servers; Norton Ghost; Remote Desktop; MS Office 2003 & 2007; Trend Micro; HP Printers/Copiers; MS Exchange Server 2003 & 2010; Spiceworks; Faronics Deepfreeze; Faronics Igloo; VMWare
January 2008 - February 2008, Wilbur Smith Associates, Columbia, SC
Sr. Support Tech
-Manager of 3
-Help Desk
-Desktop Installation, Administration & Distribution
-Software Installation
-Installation of peripherals
-Monitor Support Tickets
-Approve Timesheets & Expense Reports
Hardware/Software: Windows XP & Vista; TrackIT 8.5; Dell Desktops/Laptops; Norton Ghost; Remote Desktop; MS Office 2003; Norton Virus Protection; HP, Epson, Brother, Canon, Xerox, & Richo Printers/Copiers; Xerox Plotters
February 2007 - January 2008, South Carolina State University, Orangeburg, SC
Systems Administrator
-Customer & Computer Support
-Server Management
-Inventory of Servers using Excel
-Software Management
-Patch Management
-Point of Contact for Backups & Recovery
-Exchange Management
-Active Directory Management
-SAN Manager
-Blackberry Administrator
-Directory Security Permissions
Hardware/Software: Windows XP & Vista; Windows 2000 & 2003 Server; Ultrabac 8; TrackIT 8.5; Active Directory; IIS; VMWARE; HP, Dell, & Gateway Servers; Gateway & HP Workstations; HP Blade Servers; EMC SAN; Remote Desktop; Norton Virus Protection; Clustered Environment; Exchange 2003 & 2007; MS Office XP, 2003, & 2007; HP Tape Library; Gateway Autoloader
May 2003 - January 2007, James H. Quillen VA Medical Center, Mountain Home, TN
IT Specialist (Systems Administrator)
-Customer & Computer Support
-Server Management
-Installation and Configuration
-Managed & Installed IIS on needed servers
-Inventory management using Excel
-Inventory of Servers & Workstations
-Inventory of Server & Workstation Software
-Software Management
-Monitor upgrades
-Create instructions and documentation
-Installation & Configuration
-Patch Management
-Patch computer systems and servers
-Record server updates
-Administrator for Network File Quota Manager
-Monitor quota
-Monitor network for inappropriate files
-Assign network quotas
-Point of Contact for Backups & Recovery
---Over Installation & Implementation Project
---Create, schedule, monitor, and report on backup jobs
---Restore system data
-Point of Contact for Systems Management Server (SMS)
---Monitor collections database
-Create queries, packages, and job advertisements
-Point of Contact for Citadel Hercules & Harris STAT/STAT Guardian
---Over Installation & Implementation Project
---Scan computer systems for vulnerabilities and shares
---Create and schedule vulnerability packages for computer systems
-Point of Contact for McAfee Virus Scan and ePolicy Orchestrator
---Make sure computers and servers are up to date with virus protection
---Report trouble systems
-PC Deployment
-Ghosting of computer systems
-Loading specified software
-Installation of computer equipment and peripherals
-Directory Security Permissions
-GPO changes under supervision
Hardware/Software: Windows NT, 2000, & XP Workstation; Windows NT, 2000, & 2003 Server; IIS; Symantec Backup Exec 8.x, 9.x, & 10.x; Remedy Helpdesk; Active Directory; GPO; HP & IBM Servers; HP Workstations; HP Blade Servers; Remote Desktop; McAfee Virus Protection; SMS 2.0 & 2003; Harris STAT/STAT Guardian; Citadel Hercules; NTP Software Quota & File Sentinel; ZixCorp Web Inspector; HYENA; TreeSize Professional; Clustered Environment; Exchange 5.5 & 2003; MS Office 2000, XP, & 2003; HP Tape Library; Norton Ghost
May 2002 - March 2003, James H. Quillen VA Medical Center, Mountain Home, TN
IT Trainee
-Help Desk Support
-Setup of computers and servers
-Created instructions for network printer setup
-Wired a telecommunications closet for a new building using CAT 3 & CAT 5 cables
-Installation of software
Hardware/Software: Windows NT & 2000 Workstation; Windows NT & 2000 Server; Veritas Backup Exec 8.x & 9.x; Remedy Helpdesk; AD; HP Servers; HP Workstations; Remote Desktop; McAfee Virus Protection; SMS 2.0; HYENA; Clustered Servers; Exchange 5.5; MS Office 2000 & XP; HP Tape Library
Certifications
MCTS: Windows VISTA, Configuration
Training Classes
-Citadel Hercules - 12/03, 5/04
-Harris STAT - 12/03, 5/04, 5/05
-Harris STAT Guardian - 11/05
-Security Clearance – Confidential
-MCIPT Bootcamp – 9/09
-SQL Server 2008 Administration – 9/10
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