Manager Software

Tempest C. Faust

**** ******** *******

Denmark, SC 29042

803-***-**** (H)

803-***-**** (C)

rxprh9@r.postjobfree.com

Objective

To obtain an Information Technology position utilizing my educational and work experience in systems administration, backups/recovery, customer support, and troubleshooting.

Education

South Carolina State University, Orangeburg, SC

Bachelor of Science, Computer Science, May 2003

Employment History

December 2010 – Present, United Global Technologies/Savannah River, LLC

Computer Accounts Manager

- Computer Account request analysis and resolution

--- Logs any help desk calls or email requests into Problem Reporting System and updates problem profiles.

--- Utilize the electronic CPC-16 system to identify, document, and close account requests.

--- Process paper CPC-16's for accounts/accesses not supported by the electronic CPC-16 system

--- Perform computer account creations, resets, and deletions.

--- Activate and distribute SecurID tokens.

--- Grant and remove access to databases tables, applications, and other protected resources.

--- Assist with account/assess revalidations.

--- Expedites requests where required.

- Other Customer Support

--- Assist users with remote access (VPN dial-up and broadband), laptops, encryption software, etc.

--- Create, update, and distribute documentation and/or guides.

--- Manages printer queues.

--- Provide desk-side assistance/troubleshooting at users' office location.

- Problem prevention (when time permits)

--- Investigates causes, tests solutions, and puts solutions in place to reduce calls to the help desk.

--- Fixes causes, not just solutions. Works to eliminate recurring problems and reasons to call.

--- Promotes effective use of technology.

--- Watches for trends that indicate potential problems and then eliminates the problems before they happen.

Software: Active Directory, Lotus Notes, Mainframe, Oracle, RSA Secure ID Tokens, VPN, and Symantec Ghost

June 2008 – December 2010, Denmark Technical College, Denmark, SC

Network Coordinator

-Help Desk

---Created and Manage formal help desk

-Desktop/Server Installation & Administration

-Software Installation

-Installation of peripherals

-Monitor Support Tickets

-Monitor/Support Servers

-Monitor/Support Network

-Manage Backups/Recovery

-Exchange Administration

-Laptop Distribution to Students & Faculty

-Active Directory Administration

-Vulnerability Administration

Hardware/Software: Windows Server 2000, 2003, & 2008; Windows XP, Vista, & 7; Active Directory; IIS; Symantec Backup Exec 12; Gateway Desktops/Laptops; Gateway & HP Servers; Norton Ghost; Remote Desktop; MS Office 2003 & 2007; Trend Micro; HP Printers/Copiers; MS Exchange Server 2003 & 2010; Spiceworks; Faronics Deepfreeze; Faronics Igloo; VMWare

January 2008 - February 2008, Wilbur Smith Associates, Columbia, SC

Sr. Support Tech

-Manager of 3

-Help Desk

-Desktop Installation, Administration & Distribution

-Software Installation

-Installation of peripherals

-Monitor Support Tickets

-Approve Timesheets & Expense Reports

Hardware/Software: Windows XP & Vista; TrackIT 8.5; Dell Desktops/Laptops; Norton Ghost; Remote Desktop; MS Office 2003; Norton Virus Protection; HP, Epson, Brother, Canon, Xerox, & Richo Printers/Copiers; Xerox Plotters

February 2007 - January 2008, South Carolina State University, Orangeburg, SC

Systems Administrator

-Customer & Computer Support

-Server Management

-Inventory of Servers using Excel

-Software Management

-Patch Management

-Point of Contact for Backups & Recovery

-Exchange Management

-Active Directory Management

-SAN Manager

-Blackberry Administrator

-Directory Security Permissions

Hardware/Software: Windows XP & Vista; Windows 2000 & 2003 Server; Ultrabac 8; TrackIT 8.5; Active Directory; IIS; VMWARE; HP, Dell, & Gateway Servers; Gateway & HP Workstations; HP Blade Servers; EMC SAN; Remote Desktop; Norton Virus Protection; Clustered Environment; Exchange 2003 & 2007; MS Office XP, 2003, & 2007; HP Tape Library; Gateway Autoloader

May 2003 - January 2007, James H. Quillen VA Medical Center, Mountain Home, TN

IT Specialist (Systems Administrator)

-Customer & Computer Support

-Server Management

-Installation and Configuration

-Managed & Installed IIS on needed servers

-Inventory management using Excel

-Inventory of Servers & Workstations

-Inventory of Server & Workstation Software

-Software Management

-Monitor upgrades

-Create instructions and documentation

-Installation & Configuration

-Patch Management

-Patch computer systems and servers

-Record server updates

-Administrator for Network File Quota Manager

-Monitor quota

-Monitor network for inappropriate files

-Assign network quotas

-Point of Contact for Backups & Recovery

---Over Installation & Implementation Project

---Create, schedule, monitor, and report on backup jobs

---Restore system data

-Point of Contact for Systems Management Server (SMS)

---Monitor collections database

-Create queries, packages, and job advertisements

-Point of Contact for Citadel Hercules & Harris STAT/STAT Guardian

---Over Installation & Implementation Project

---Scan computer systems for vulnerabilities and shares

---Create and schedule vulnerability packages for computer systems

-Point of Contact for McAfee Virus Scan and ePolicy Orchestrator

---Make sure computers and servers are up to date with virus protection

---Report trouble systems

-PC Deployment

-Ghosting of computer systems

-Loading specified software

-Installation of computer equipment and peripherals

-Directory Security Permissions

-GPO changes under supervision

Hardware/Software: Windows NT, 2000, & XP Workstation; Windows NT, 2000, & 2003 Server; IIS; Symantec Backup Exec 8.x, 9.x, & 10.x; Remedy Helpdesk; Active Directory; GPO; HP & IBM Servers; HP Workstations; HP Blade Servers; Remote Desktop; McAfee Virus Protection; SMS 2.0 & 2003; Harris STAT/STAT Guardian; Citadel Hercules; NTP Software Quota & File Sentinel; ZixCorp Web Inspector; HYENA; TreeSize Professional; Clustered Environment; Exchange 5.5 & 2003; MS Office 2000, XP, & 2003; HP Tape Library; Norton Ghost

May 2002 - March 2003, James H. Quillen VA Medical Center, Mountain Home, TN

IT Trainee

-Help Desk Support

-Setup of computers and servers

-Created instructions for network printer setup

-Wired a telecommunications closet for a new building using CAT 3 & CAT 5 cables

-Installation of software

Hardware/Software: Windows NT & 2000 Workstation; Windows NT & 2000 Server; Veritas Backup Exec 8.x & 9.x; Remedy Helpdesk; AD; HP Servers; HP Workstations; Remote Desktop; McAfee Virus Protection; SMS 2.0; HYENA; Clustered Servers; Exchange 5.5; MS Office 2000 & XP; HP Tape Library

Certifications

MCTS: Windows VISTA, Configuration

Training Classes

-Citadel Hercules - 12/03, 5/04

-Harris STAT - 12/03, 5/04, 5/05

-Harris STAT Guardian - 11/05

-Security Clearance – Confidential

-MCIPT Bootcamp – 9/09

-SQL Server 2008 Administration – 9/10

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