Implementation Project Manager

JEFF CRANFORD

678-***-**** **********@*****.*** linkedin.com/in/cranfordjeff Roswell, GA

Qualification Summary

Seeking an organization needing implementation, project management and process improvement. Providing skills and experience in sales force automation, software and equipment implementation, system maintenance and product support that achieves growth while reducing costs.

Key Accomplishments

Process Improvement: Defined and automated a sales deployment process resulting in a 15% increase in monthly pipeline traffic.

Results: Contributed work to a product solution that produced the desired result of increasing an athlete’s speed and agility 100% of the time.

Innovation: Invented a system to manage material orders, sales, shipping, and training. This system reduced costs and dramatically decreased the time between the sale and customer equipment delivery/training; from 60 to 30 days – 50% decrease.

Customer Focus: Reduced support calls by 40% over a 6 month timeframe by creating online Help/FAQ documentation.

Cost Reduction: Redesigned the company’s product offering resulting in a 20% per unit cost decrease.

Vendor Management: Negotiated the consolidation of manufacturing, fabrication and shipping of equipment - yielding a 15% cost reduction.

Implementation Efficiency: Reduced the implementation timeframe of a client management CRM system from 2 months to 3 weeks.

Detail: Processed territory data alignment projects while surpassing all requirements set by the client.

Professional Experience

Operations Manager, SPEEDTRACS AMERICA, Atlanta

August 2006 – February 2011

Managed sales and manufacturing processes while assisting with software and equipment integration in an entrepreneurial/start-up environment.

• Instrumental in the design and production of an unconventional, extraordinary speed development machine used by high school and college athletes.

• Documented athlete training curriculums resulting from interactions with the trainers of collegiate and professional athletes. The resulting training curriculums were integrated with software and equipment.

• Documented the company’s sales process and applied the process to a CRM application. Trained the Sales, Accounting and Operations departments in the use of the application.

• Facilitated monthly email marketing campaigns.

• Supported administrative efforts relating to customers – contracts, pricing, proposals, and client communication.

• Generated materials forecasts using the sales pipeline.

• Applied a sales process application to provide automatic sales reports to the sales team. Extracted data to produce ad-hoc sales management reports.

• Created sales dashboard to enable sales team communications and web meeting collaboration.

• Established a monitoring tool which notified fulfillment team when a prospect has become a customer.

• Produced products and product ‘bundles’ within the sales management application for tracking and reporting of sales activities.

• Created and managed an interoffice file sharing system to facilitate remote office employee collaboration and information sharing with remote employees.

Director of Implementation, CLIENTRACS, Atlanta

August 2003 – August 2006

Managed the implementation of a client management, cross selling and referral tracking solution. Worked closely with wealth management bank executives at each institution to customize their implementation.

• Defined implementation requirements.

• Produced and distributed client release notes.

• Defined product roadmap and release requirements.

• Integrated a third party application into the solution.

• Created HTML Help/FAQ which decreased the number of support calls by 40% in 6 months.

• Provided ongoing support for clients and users.

• Created and performed product training for clients and users.

• Conducted win/loss analysis after the sale.

Project Implementation Manager, SYNAVANT, Atlanta

May 1999 – June 2003

Managed data related projects for a large pharmaceutical client with a 5,000 person sales force. Organized and maintained the electronic delivery of files and software updates to laptop and handheld PC users. Provided product support and training to other members of my account team.

• Created SQL scripts used to monitor data communicated to the central server from field laptops. The resulting reports were used to identify system problems and provide compliance information to the client.

• Managed data related projects in an Oracle client/server environment while meeting due dates and high levels of accuracy.

• Prepared and updated project plans while maintaining a database detailing all aspects of the current listing of open projects.

• Developed procedures to process data alignments, increasing accuracy and reducing customer downtime.

• Trained new team members on application technology and standard practices.

• Created and applied transactional changes to an Oracle database, ensuring complete and accurate information flow to field users.

• Coordinated electronic software file delivery to field laptops.

• Developed procedures to monitor file receipt success and to create management level reports.

• Maintained the data alignment of a 5,000-person pharmaceutical sales force.

• Developed a client report showing results of future production alignment processes. Because these reports showed database results prior to actual processing, they significantly reduced the amount of production processing errors.

• Documented standard procedures, which helped the company gain ISO certification.

• Created time sensitive client ad hoc reports as requested by using SQL skills.

SYNAVANT (additional positions)

Sample Management Team Lead, December 1997 – May 1999

Account Manager, August 1989 – December 1997

Quality Assurance Analyst, WARRINGTON FINANCIAL SYSTEMS, Boston May 1988 – August 1989

System Engineering Development Program, ELECTRONIC DATA SYSTEMS, New York

September 1986 – April 1988

Computer Skills

• Excel • Power Point • Project • Word

• Access • SQL • Query • Publisher

Education

Clemson University

Bachelor of Science, Administrative Management

Areas of Concentration: Computers and Marketing

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