IT ADMINISTRATION PROGRAMMING

Experienced and knowledgeable IT Administration and Programming professional with proven track record of successful implementation of complex application and Mac systems development/programming integration initiatives that produce meteoric market penetration and revenue gains. Recognized IT leader focused on customer service and strong client relations with key decision makers. Strong Project Management experience overseeing hardware/software infrastructure integration initiatives ensuring seamless rollout procedures and enhanced system capabilities. Seek a role providing IT Administration and/or Programming where technical excellence, systems delivery/integration, and outstanding customer service are held at a premium with a company poised for extraordinary growth.

Core Competencies

Software Programming • Pre/Post Sales Support • Asset Management • System Security / Firewall

Backup/Recovery Formats • Vendor Relations • Team Member • Communications • Project Management

Customer Relations • Profit/Volume Growth • Customer Service/Support • Custom Applications Development

PROFESSIONAL EXPERIENCE

iNvision Computing, Tustin • CA 2008 – 2010

General Manager / Partner

Provided all IT Service and Support initiatives for Apple Retail enterprise, and maintained and monitored all security systems that included alarms, store cameras and retail product alarms. Performed all IT infrastructure setup and maintenance that included firewalls, network connectivity, content filters, Mac OSX Server running Lightspeed for wired and wireless access. Improved workspace area, effectively implementing efficiency enhancements and oversaw all workforce scheduling and ensured quality output. Brought technical expertise and management skills to turnaround sluggish business and improve retail sales and service goals.

Mac Gallery, La Quinta • CA 2007 – 2008

Store Manager

Utilized extensive business and staff management experience to provide excellent technical support to current and new personnel, focused on upgrading new components of Point of Sales system, floor models, and focused on producing quality excellence in the service department. Proactively setup and maintained all security systems and cameras to facilitate loss prevention and cost containment strategies. Provided internal IT support for Mac OSX Server running Lightspeed for wired and wireless access. Performed extensive staff training and development initiatives for providing customer service, IT training and acquiring the knowledge of how to effectively serve clients.

West Coast Networking, Palm Desert • CA 2000 – 2005

Technician

Served as highly technical contractor for growing managed services company; providing key IT project oversight for deployment of hundreds of workstations running Windows. Strong knowledge of setup and deployment of Windows-based NT and Win 2000, 2003, MsSQL, and SBS servers. Effectively deployed VPN’s, setup and configured firewalls, switches and routers. Ensured effective wireless networking was set to high security access to ensure company data and personal information was secured. Provided onsite service and support for repair or replacement of workstations, servers, printers and peripherals, providing recommendations and brief training on any new hardware/software installations.

Computer Image Technologies, Burbank • CA 1992 – 1997

Owner / Software Developer

Entrepreneurial startup of successful Mac software development business writing and developing software for Macintosh Desktop to read removable media (9 Track Tape, DAT, Exabyte, and Removable Hard Drives) containing Scitex proprietary formats directly into Photoshop. Performed customized technical support for all customers requiring those services and successfully sold more than 800 units to global corporations such as Barco and RR Donnelly and Sons. Effectively implemented reading of Scitex media into business proprietary software. Performed customized and exclusive client programming for Rice and Sons, Applied Graphics, Color House, Pacific Color, Rex3, American Color, Hewlett Packard, M3, Wace, and Ace Printing.

ADDITIONAL EXPERIENCE

(Details available upon request)

Finance Supervisor at Graphic Arts Systems, Burbank, CA

TECHNICAL SKILLS AND CREDENTIALS

Languages:

C/C++, OBJECTIVE C, PERL, PHP, HTML, JAVASCRIPT, JAVA APP, PASCAL

Database:

MySQL, PostgreSQL, Microsoft SQL Server, Filemaker Pro

Operating Systems:

Linux, FreeBSD, Mac Classic OS, Mac OSX, Mac OSX Server, Windows, Workstation and Server, IRIX, AIX

Server Software:

Apache, Sendmail, FTP, MySQL, BIND

Networks:

VPN, Cisco IOS, Engage Routers, Apple Airport/Time Capsules

Certifications:

Apple Certified Technical Coordinator, Apple Certified Support

Professional, Apple Certified Mac Technician (All certifications are current)

TECHNICAL PROJECTS

Computer Classifieds - Lead developer for Hermes Bulletin Board System for Apple Macintosh, a multi-line, dial up modem software with File Transfers and Message boards.

Desert Surf Internet Services - Developed software for ISP, maintained servers, networks, hosting, provide technical support, sales: dial-ups, T1’s, T3’s, security, automated tasks in PHP and PERL.

Desert Surf Computers – Launched company focused on Apple products providing service, maintenance, repair, upgrades, data transfers, both In-Warranty and Out-Of-Warranty products.

Spotlight 29 Casino (Background and Investigation Dept.) - Developed and wrote security tracking software program for casino to store all information pertaining to past, present and future employees.

Specialty-lamp.com - Lead programmer, developed and launched E-Commerce site utilizing mainly PHP and MySQL for existing company and provided technical support as required. (Site has moved to lighting-spot.com)

Desertnetwork.com - Lead programmer, developed back-end for Business Networking site utilizing mainly PHP and MySQL for new company and provided technical support as required.

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