Customer Service Manager

Alicia Belen

*** ** *** **

Delray Beach FL *****

561-***-****

Experience

Life Time Athletic Club February 2008 - present

· Maintain the safety and efficient operations of the facility

· Open the club when scheduled

· Work front desk check in members, answer phones, make opening preperations

· Turn on equipment

· Manage other employees

· Communicate with customers and service team members, employees and guests

· Update system binder, make monthly and weekly objective/ business plans

· Building manager on duty, oversee operations task list to accomidate customer needs and requests

· Attend weekly and monthly staff meetings

Cambridge School January 2004 – April 2005

1920 Royal Fern Dr. Wellington, Fl 561-***-****

· Teacher

· Manage class room of 14 students

· Make appointments with parents to discuss child’s portfolio

· Answer phone if parents wanted to check on their children

· Filing portfolios of each student’s progress

· Have parent – teacher conferences

All Aboard pre-school December 2004 – May 2005

255 Highland Ave. Ossining, NY 914-***-****

· Assistant teacher

· Assist with a class room of 8 students

· Meet with parents when needed

· Make / take calls from parents

· Filing and making reports

· Assist with any customer service

Small Miracles pre-school June 2000 – December 2004

15-17 Campwood Rd. Ossining, NY 914-***-****

· Supervised the infant and toddler departments of the center

· Opened childcare departments

· Ensure that each classroom was well equipped and safe

· Create staff schedules and manage employee time sheets

· Assessed monthy plan and report to school director

· Meet with parents, answer phones, take payments

· Assist with any custumer service

Language and Skills

· Fluent in Spanish

· Phones, faxing, filing

· Cashier

· Light computer entry

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