Customer Service Manager

Bonnie J. Alderman

**** ***** ****

Geneva, OH 44041

440-***-**** Cell

440-***-**** Home

*******************@*****.***

Objective

Friendly, detail-oriented individual interested in a Customer Service agent position.

Experience

Lead Service Operations Representative

2007 - 2012 Radisphere Radiology, Beachwood Office

Supervisory role on the weekend and as needed during week days.

Answer phones and direct calls as needed.

Monitor client cases in Radii system.

Address and resolve problems related to client cases.

Attend morning meetings.

Generate shift reports.

Investigate and provide explanations for expired exams into excel spreadsheet.

Provide input on website enhancements.

Assist in the training of new employees.

Fax reports via internal/external fax machines.

Escalate pushing issues.

Administrative Support (Summer Positions and Year Long Project)

2002 - 2006 First Energy Corporation, Perry

Assisted upper management with administrative duties such as meeting minutes, faxes, spreadsheets, power point presentations, report delivery, etc.

Assisted in procedure upgrade project.

Responsible for editing and reviewing procedure manuals.

Chosen to attend a weekend conference held in Cleveland for company executives. Responsible for greeting and checking in attendees.

Attended morning meetings.

Data Entry Clerk

1999 - 2000 Ashtabula County Medical Center, Ashtabula

Entered patient payments into billing system.

Entered insurance denial codes into medical system.

Attended morning meetings.

Trained new employees.

Education

Kent State University, Ashtabula and Main Campus

2000 - 2005

Bachelor’s of General Studies

Concentrations in Sociology, Psychology, and Social Services

Interests

Enjoy providing assistance and guidance to others.

Friendly, family person with desire to thrive in work environment as well as in daily life activities.

References

Joseph Goske (2nd Shift Manager, Radisphere Radiology) 330-***-****

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