Customer Service Manager
Resume:
Rasheda Sanders
Objective
To use my knowledge and experience appropriately in order to flourish within any given position that I may encounter, while absorbing any and every experience along the way.
Qualifications
Versatile professional with experience in Accounting, AP/AR, Customer Service, Collections, Billing, and Child Care. Proven initiator and strategic thinker with effective analytical, supervisory, and communication skills.
Education
Bachelor of Business Administration, May 1995
Bethune Cookman College, Daytona Beach, FL
Graduated with a GPA of 3.6 on a 4.0 scale
Relevant Experience
Business Office Manager, July 2001 to April 2006
Brown College of Court Reporting, Atlanta, GA
Overall management of the account receivables, account payables, billing and Student Accounts. Maintained student accounts to include notes receivable, daily deposits and posting. Worked closely with Registrar and Financial Aid Department to ensure that all collections were received in a timely manner. Maintained the financial side of equipment used by students. Prepared student disbursements and drop calculations. Entered tuition/charges on student accounts and prepared reports verifying the accounts receivable balances. Prepared checks and posts on account. Maintained adequate cash balance to cover student credit balances. Assisted external auditors. Prepared and ensured that the pertinent information and reports were prepared and available as required. Responsible for petty cash. Provided CFO with documents needed.
Billing Supervisor, January 2000-July 2001
Hobart Corporation, Chamblee GA
Oversaw billing for three regions and collected on past due accounts. Supervised and assisted six employees.
Account Manager, August 1996 to January 2000
Lakeland Electric & Water, Lakeland, FL
Started out as Call Center Representative. Promoted to Back-up Supervisor to twenty-five employees. Later promoted to Account Manager. Acted as a liaison with Social Services to assist customers with making payment arrangements. Communicated with delinquent customers and negotiated payment arrangements to settle old debt. Ensured company’s quality standards and client’s expectations were met. Ensured customer’s issues and request were dealt with in an efficient and professional manner. Monitored customer’s accounts as needed. Created and prepared reports. Created new utility service accounts. Established automatic draft payment process on accounts.
Other Experience
Child Care Provider, May 2006 to Present
God’s Footsteps Home Daycare, Stockbridge, GA
Provide care for children from ages six weeks to eleven years of age. Provide children with activities that promote physical emotional, intellectual, and social growth. Aid children in exploring interests, developing talents, and build self-esteem. Give each child individual attention and guidance in addition to teaching them to work in groups. Keep proper records for each child according to State of Georgia regulations. Monitor children’s progression and keep parents informed of their child’s progression. Request proper assistance for children with special needs. Attend annual training that is required by the State of Georgia.
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