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Customer Service High School

United States
May 31, 2010

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Carol L Sadler

**** ***** *** **

Wyoming, MI ***09

Home: 616-***-****

Cell: 616-***-****


Objective: Having achieved many production and leadership goals in my career, I am currently interested in

expanding my professional horizons to new career opportunities. I am a determined individual with a strong

desire for a long term career with a growing organization.

Highlights of Qualifications:

• Motivated self-starter with the ability to learn quickly and make independent decisions

• Ability to work well within a team environment and participate in team efforts

• Proven ability to lead and motivate a diverse workforce in a face paced environment

• Strong expertise in customer service, problem solving and training employees

Work Experience:

06/2006 – 12/2008 Operations Manager Wolverine Coil Spring, Grand Rapids, MI

• Scheduled employees, equipment and other resources to meet daily production demands for two manufacturing plants to ensure on time delivery to customers

• Successfully implemented a team approach to reducing waste and raising productivity

• Developed and monitored departmental metrics in all areas of the plant

• Conducted annual employee evaluations, performed disciplinary action and employee discharge when necessary

• Leader of Continuous Improvement and Co-chair person of the Safety Committee

• Partnered with Human Resources to develop and implement new employee orientation, training/career path plan and employee recognition/incentive plans

• Prepared and presented quarterly reports to the Board of Advisors

03/1998 – 02/2006 Director of Manufacturing Butterball Farms, Inc. Grand Rapids, MI

• Directed all activity of manufacturing operations

• Member of HACCP, Safety, Continuous Improvement and Employee Involvement Committees

• Scheduled employees and resources for two production shifts and one sanitation shift

• Partnered with Team Leaders and Department Managers to ensure all government and company regulations were followed and strictly enforced

• Communicated with Department Leaders through daily meetings to ensure achievement of company goals and objectives were being met

• Developed and implemented work instructions and job descriptions for all positions in production

03/1997 – 03/1998 Customer Service Lead Boise Cascade, Grand Rapids, MI

• Trained, scheduled, managed and motivated a team of customer service reps in accordance to company guidelines and procedures

• Developed strong relationships with internal and external customers

• Developed and maintained departmental budget

• Processed customer orders and offered problem solving solutions

• Conducted customer follow up and satisfaction audits

• Performed employee evaluations and made recommendations for promotions and performance improvement

03/1993 – 03/1997 Staffing Coordinator First Source Staffing Solutions, Grand Rapids, MI

• Interviewed, tested and placed candidates in skilled and unskilled positions

• Conducted site visits on a regular basis to maintain and develop relationships with customers and employees

• Partnered with clients to evaluate their employment needs

• Maintained and updated candidate files

• Compiled and submitted payroll information to the branch office on a weekly basis


High School Diploma Lee High School Wyoming, MI

College Courses GRCC Grand Rapids, MI

Work Keys Certificate Silver Certificate

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