Customer Service Administrative Assistant

Katherine Voelker

*** ********* **. ***. ***

Chicago, IL 60611

504-***-**** (c); ***********@*****.***

EXPERIENCE

UNITED STATES SENATE SMALL BUSINESS COMMITTEE Washington, D.C

Staff Assistant June 2009-October 2009

•Answered phones, handled mail delivery, arranged meetings, met with constituents

•Greeted arriving visitors and answered questions

BARACK OBAMA PRESIDENTIAL CAMPAIGN Various

Campaign Volunteer November 2007 to February 2008

Coordinated and assisted with national fundraising efforts

Worked with campaign staff to execute “Get Out the Vote” programs in Louisiana and South Carolina

FRANTZEN/VOELKER AND CONWAY INVESTMENTS New Orleans, LA

Administrative Assistant June 2006 to November 2007

•Answered phones, organized meetings, greeted guests

•Learned to use Microsoft Outlook, Excel

•Assisted in various tasks from making bank runs and distributing mail

HABITAT FOR HUMANITY New Orleans, LA

Program Assistant – “Common Ground” October 2005 to June 2006

Assisted with recruitment and organization of over 100 volunteers for “Common Ground”, a Hurricane Katrina recovery effort

Assisted with accountability and task organization in order to ensure adequate staffing for all rebuilding efforts

SOPHIE B. WRIGHT MIDDLE SCHOOL New Orleans, LA

Literacy Program Volunteer January 2006 to May 2006

Worked with children at various reading levels through both personal tutoring and class work

Assisted full-time teachers with development and implementation of curriculum, as well as student evaluation

NATIONAL D-DAY MUSEUM OF NEW ORLEANS New Orleans, LA

Assistant Research Historian Intern June 2005 to May2006

Assisted Research Historian with research, exhibit development and artifact searches for museum designated by Congress as the country’s official museum of World War II

Interviewed numerous World War II Veterans to compile extensive oral history archives, provide background and context for exhibit artifacts, and add detailed perspective to battle narratives

Coordinated with various other museums and negotiated artifact acquisition for continuing expansion of the museum’s exhibits

OFFICE OF NATIONAL DRUG CONTROL POLICY Washington, DC

Intern June 2003 to August 2003

Assisted with communication and office coordination during three-month internship

Prepared communication for internal and external purposes, to include program summaries, inter and intra-office memorandums, and project management documentation

Organized and coordinated a variety of office events

LUCY’S RESTAURANT New Orleans, La

Server May 2004 to August 2004

• Handled the very fast-paced environment of a restaurant that attracted many customers

• Coordinated with the bar as well as the kitchen in order to get orders out quickly

• Learned how to truly master customer service with respect, politeness, and ingenuity

EDUCATION

TULANE UNIVERSITY New Orleans, LA

Bachelor of Arts in English August, 2004 - Present

Currently attending Loyola University of Chicago for final 9 hours of credit

INTERESTS

Enjoy volunteer work, reading, politics, interacting with people

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