Customer Service Project

Nihar Goswami

** ******* **** ****, ***** Vedra Beach, FL 32082, cell phone 904-***-****, Email: ************@*****.***

Targeting an Entry-Level Position as a…

SOFTWARE ENGINEER/DEVELOPER

--> Currently pursuing a Bachelor of Science in Computer Science at University Of North Florida - Jacksonville, FL whose academic credentials are

reinforced by hands-on programming experience gained during internship with Stein Mart, Inc.

Consistently commended by professors and internship supervisor for programming abilities; strong grasp of technologies (e.g., Java, C#, C, C++, SQL,

and HTML); and attention to detail.

Known as a self-starter, team player and multitasker ; strive to consistently exceed expectations.

Good motivator, enthusiastic and open to learn new ideas

Education

** University Of North Florida - Jacksonville, FL Currently pursuing a Bachelor of Science in Computer Science

Expecting Graduation Dec 2012 (current GPA 3.70)

- Osprey Flight Path Project: OFP addresses this by allowing users to plot their starting building and the destination building with a user-friendly

graphic interface, and then uses the efficient A* search algorithm to find the shortest path from one building to another along a campus‘s walkways

such as side-walks, bridges, and other university/school specific modes of transportation. This path is then displayed point-by-point on the

school‘s map so that the user can easily follow the route as shown on a mobile device.

This project has won the first place award in the 2011 School of Computing Student Symposium at University of North Florida.

Course Highlights: Enterprise Application Development, Java/C Programming, Database Programming, Web Design, Computer Architecture and Data Structure,

Artificial Intelligence, System Software, Compilers, Operating Systems.

** Florida State College at Jacksonville - Jacksonville, FL

Associate in Arts Degree (Specialty in Computer Programming) (GPA 3.75)(September 2010)

Technology Summary

- Programming/Languages: Java, C#, C, C++, ASP.NET; Familiar with : SQL; HTML, JavaScript, Ajax

- Databases: MS Access; Familiar with : Oracle, SQL Server

- Design & IDE Tools: Visual Studio 2010, IBM Rational Application Developer (RAD), WSAD

- Office Tools: MS Word, Excel, PowerPoint, Outlook,

- Operating Systems: Windows 7/Vista/Server 2008, Mac OS X, Familiar with : Linux

Academic Achievements

- Osprey Flight Path Project –

- Won the first place award in the 2011 School of Computing Student Symposium at University of North Florida.

- Presented project at Florida Undergraduate Research conference

- Implemented A* search Algorithm to find the shortest path on a campus map.

- Cloud Computing: New Frontier Offers Global Solutions - at School of Computing Student Symposium at University of North Florida.

- Awarded Third prize for the Best Poster Presentation (2011)

- Research the true history of cloud computing and resolve the misconceptions of what cloud computing really is.

- VLC – The Next Wave of Wireless Communication

- Won the first place award in the 2012 School of Computing Student Symposium at University of North Florida.

- VLC is an acronym for Visible Light Communication. Visible Light Communication is the transmission of wireless data through light waves. Another

name for this medium is “Li-Fi”, or Light Fidelity

Work Experience

Stein Mart Corporate Office – Jacksonville, FL

IS QA Analyst (June 2011 - present)

Handled database and application tasks (primarily using Java, SQL, C# and oracle application(RMS, SIM), working an average of 35 to 40 hours per week

while maintaining a 3.7 GPA.

- Worked with database developers, business intelligence and release manages to discuss ways to fix the defects.

- Coordinate Project test effort with multiple test analysts.

- Wrote clear, concise and thorough Test documents

- Executed test cases according to the defined test methodology

- Provided training, in area of expertise, to team members and other department heads as required

E-CYBER – Ahmedabad, India

Assistant Manager (December 2004 – May 2006)

- Provided customer service by handling calls and solving their queries and concerns

- Monitored daily operations of the company. Like dealing with clients, fixing the computer hardware parts. Formatting and installing Operating system

on computers

- Maintained good relationship with clients and staff

WINN-DIXIE – Ponte Vedra Beach, FL

Customer service associates (May 2007 - present)

- Communicate with customers to take orders

- Received lots of compliments from the customers

Other Interests

- Playing Volleyball, Tennis, Cricket, and Chess

- Computer Programming and knowledge of computer science

References

Ken Martin

Professor of Computer and Information Sciences

University of North Florida

Jacksonville, Florida 32224-2645

*******@***.***

Jim Hoover

Business Analyst, Supply Chain

Stein Mart, Inc.

*******@*********.***

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