Santreasa K. Caple

***** **** ** **** ****, Apt. A

Warren, Michigan 48088

313-***-****

313-***-****

rvmzu6@r.postjobfree.com

Objective:

Diligent, reliable applicant currently seeking a position that will allow me to utilize current skills while simultaneously allowing both personal and professional growth. Classically trained in the art of customer service. Certified in Clerical Office Management. Proficient in Microsoft Office Suite. 9+ years of office experience. Experience managing office employees and accounts (AP). Capable of managing in/outbound calls, able to multi-task in fast-paced environment. Very articulate and detail oriented.

Employment History:

George Crockett Academy

Detroit, MI

1/2009-Present Paraprofessional

Responsibilities include but are not limited to: working closely with certified teachers to insure that instructional efforts are coordinated. I work with students in core subject areas (mathematics, English/language arts, social studies and science) either individually or in small groups on supplemental instruction by utilizing specific teaching strategies and acquired knowledge of learning styles. I oversee standardized testing sessions and administer some basic skills tests. Additionally I assist teachers with classroom management and substitute in their absence.

Northwest Airlines

Romulus, MI

07/2007-01/2008 Flight Attendant

Responsibilities included but were not limited to: supervising the safety and personal comfort of airline passengers. While some duties vary by type of aircraft, many procedures are regulated by the Federal Aviation Administration (FAA); it was my responsibility to insure that regulations were being followed at all times during each flight. Before flights, I along with other FA crewmembers were briefed by the captain on emergency evacuation procedures, crew coordination activities, flying time, and weather. I was responsible for checking the passenger safety equipment and making sure the cabins were stocked with adequate supplies.

I greeted passengers as they boarded, checked their tickets, directed them to their seats, and helped them with their coats and small luggage. Before take-off, I demonstrated safety procedures. While airborne, I checked to make sure that safety belts were fastened when necessary; served drinks, snacks, or precooked meals; distributed reading materials; and answered general passenger inquiries. Conflict resolution was also a part of my work responsibilities but my most important duty was to provide assistance during emergencies, from reassuring passengers to opening doors and inflating emergency slides for evacuation. I was also trained to provide first aid.

Redeemed Temple

Detroit, MI

06/1999 – 6/2007 Executive Administrative Assistant

Responsibilities included but were not limited to: preparing written correspondences and contractual agreements, recordkeeping, data entry, maintaining quarterly financial statements, and corporate filings, managing employees and office accounts as well as in/outbound calls, supply procurement and mail collection/distribution.

Education:

Madonna University

Major: Business Administration

Livonia, MI

01/2001 – 03/2005 GPA 3.40

Certification

Major: Office Management

Midwest Career Institute

Detroit, MI

11/1998 – 05/1999

Skills and Abilities:

Banking, Data Entry, MS Office Suite, MS Works Suite, Recordkeeping