Customer Service Accounts Payable

Maria Pankanin ** Louis St. Parlin New Jersey ****9

732-***-**** *********@*****.***

Profile Professional Administrator with over 20 years of experience, managing

Summary several various businesses. Strong command of office needs and requirements.

Key Skills Typing 45 wpm Data entry

Customer service Mediation/Dispute resolution

Contract negotiations Cold calling

Filing Multi-line telephone experience

Accounts Payable/Receivable Loan Opener

Telemarketing management Inside sales

Experience B Green Innovations Inc – Matawan N.J.

A Green Company

Professional Administrator/Account Representative (4/2008-Present)

Customer Service, Inside/Outside Sales, contract negotiations, promoting

green products, managing trade shows, heavy telephone contact, obtaining

distributors, and managing their accounts.

Equity Financial Inc. – East Brunswick N.J.

Mortgage Company

Professional Administrator/ Loan Processor (9/1996-4/2008)

Work focused on data entry, opening files for Sub Prime mortgage loans,

ordering appraisals, title insurance and credit reports, using multi-line telephone

systems, customer service, running day-to-day operations at the office, obtaining

verification of employment for perspective borrowers.

Pension Consultants – Parlin N.J.

Retirement Consultants

Professional Administrator (8/1995-9/1996)

Customer relations, accounts payable/receivable, typing, running monthly reports,

keeping clients tax information and records of confidentiality for the purpose

of pension planning, 401k planning, and income tax filings. Creating proposals

for automobile and life insurance.

First Atlantic Resources Corporation – Parlin N.J.

Mortgage Company

Professional Administrator/Loan Processor (1/1990-8/1995)

Cold calling, file opening, verbal and written verification of employment,

selling refinance and debt consolidation programs. Ordering

appraisals, field reviews, title insurance, and credit reports. Managing four to six telemarketers. Day to day office operations, typing reports,

selling specific loan programs designed for the needs of individual clients.

Audio Recording Technology Institute – Queens N.Y.

Recording Institute

Professional Administrator/Office Manager (7/1988-1/1990)

Formalizing payment and tuition plans, customer service and inquiries,

processing financial aid forms, accounts payable/receivable, booking live

musicians for hands on experience for the students, screening new potential

students for enrollment, multi faceted office operations, I also handled all students

admissions, and all management of the Recording Institute

Accreditations Background screened Notary Signing Agent

Trusted Enrollment Agent

Education Queensborough Community College, Bayside, New York City, 1979-1981

Majored in Business Administrations

John Adams High School, Queens, New York City, 1975-1979

Regents Diploma

Office Skills Microsoft Word

The Loan Handler

Multi-line Telephone Communication Systems

Microsoft Outlook

Act

References furnished upon request

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