Customer Service Medical
Resume:
LUVENISE WILLIAMS
Whittier, CA 90604
SUMMARY OF QUALIFICATIONS: Results oriented professional with over nineteen years experience as a Senior Post Closing Specialist.
SKILLS
Microsoft Word Collection Medical Claims Processing
Microsoft Excel Small Claims Medical Billing
Microsoft Access Skip-Tracing Medical Coding
Real Quest Loan Processor Medical Terminology
Nexis Lexis Loan Auditor Medical Collection
Data Entry Operator Customer Service Medisoft
10-Key Office Procedures
PROFESSIONAL EXPRERIENCE
THE CANNON RECRUITING GROUP, LLC
BANK OF AMERICA PASADENA , CA 11/16/2010-12/31/2010
POST CLOSER: Audited Good Faith, Truth-in LENDING , HUD1 and Contract, request closing loan document for signing and funding with
the following revision.
BNC MORTGAGE INC., IRVINE, CA 2003-2007
QA-Trailing Doc Specialist: Audited information between loan document and Deed of Trust, Title Policy, and Legal Description. Collected information from Title and Escrow Companies, Counties, Attorneys and Brokers to complete loan packages. Demanded corrections or missing information on closed loans over 90 days.
BANK OF AMERICA, Brea, CA 1989-2003
Senior Post Closing Specialist: Reviewed documentation and transactions for real estate loans, which includes document audit, information requests, resolutions and loan boarding. Computed loan payoffs, recorded fees and taxes prior to submission of original documents to the County Recorder’s office. Provided excellent customer service and assisted management with special project
MEDICAL ACCOUNTS CONTROL, INC., Norwalk, CA 1986-1989
Collection Clerk: Located and notified customers of delinquent accounts by mail and telephone, date entry and account maintenance. Skip-Tracing.
EDUCATION
Larson Training Centers, Inc., Santa Fe Springs, CA
Awarded Certificates of Achievement in Computer Based Business Skills
Awarded Certificates of Achievement in Medical Claims Processing
American Title School, Los Angeles, CA
Certificate in Loan Processor
Metropolitan Trade College, Los Angeles, CA
General Business
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