Customer Service Specialist

JEREMY ARIAS

**** ********* ****** *****

Tallahassee, FL 32301 Cell 347-***-****

E-mail: ************@***.***

SUMMARY OF QUALIFICATIONS

Demonstrate excellent organizational and time management skills with strong written/verbal communication and interpersonal skills.

Self-starter who meets projects deadlines and requirements while performing multiple tasks

Ability to learn new procedures and new office technology quickly and efficiently

Easily assume responsibility and work independently with minimal or no supervision

Fluent in English and Spanish

Windows, MS Word, Excel, PowerPoint Internet, E-mail Outlook,

RELEVANT SKILLS

Federal Express Courier

Knowledgeable and efficient in all phases of package handling

Delivered over 200 packages on a daily basis

Provided support to customers on any issues regarding features of services

Complied with all operational, security and safety policies and procedures

Security Officer

Patrolled and monitored premises

Enforced security procedures and safety compliance issues

Used good judgment and available information to resolve issues

Filled out all incident reports and reviewed them with management and claimer

Apprehended, questioned, and detained shoplifters

Operations Specialist/ Administrative Assistant to Battalion S3

Answered phones and helped soldiers with their inquiries

Typed memos, correspondence, and basic data entry

Scheduled and participated in meetings to discuss different events

Managed and updated calendar, made travel arrangements for Seniors

Arranged and scheduled training for soldiers

Coordinated flight schedules

Calculated monthly flying hours for helicopter pilots

Acquired special military driving license with excellent safety skills

WORK HISTORY

9/06 – 12/09 Off The Wagon Bar & Grill New York, NY

10/07 - 04/08 Federal Express Queens, NY

1/05 - 11/05 Primary Security Services Inc Elmhurst, NY

4/99 - 11/04 United States Army U.S.A.

EDUCATION

High School Diploma – 1999 New York, NY

Katherine Gibbs college Criminal Justice Program -10/05-11/06

References available upon request

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