support tech.

Richard J. Kozak

** ******** ***** • Hampton, New Hampshire 03842 • 603/926-8902 • *******@***.***

PROFILE

Results-oriented, quality driven Technician offering extensive and diversified consumer/manufacturing background and expertise. Highly organized and detail oriented with ability to prioritize workload within time sensitive environments. Customer focused individual with strong interpersonal and communication skills and proven track record of problem identification, resolution, and repair. Positions have mandated learning/integrating new information, procedures, and technologies. Self motivated with demonstrated ability to work both independently, as well as part of a team, maintaining optimum account rapport at all times. Computer proficiencies include Microsoft Office.

A personable and knowledgeable Technical Professional for whom providing superlative customer service and ensuring accuracy and efficiency is both a career and a passion.

OBJECTIVE

To secure an Electronics Test Technician/Service Technician position utilizing my extensive and diversified knowledge and experience.

EXPERIENCE

Analogic Corporation – Peabody, MA 1982– 2009

SUPPORT TECHNICIAN (1994-2009)

Troubleshot and repaired units of all older product lines (board level sub systems through final assembly) for this designer and manufacturer of high-tech, high-precision and signal processing instruments, systems, and medical electronic equipment. Directly supervised and trained new technicians on diversified product lines and oversaw up to staff of seven. Coordinated with engineering on all product line updates, consistently handling electronic change orders (ECO’s) in a timely fashion. Provided evaluation reports which successfully moved production for time sensitive repairs. Consistently promoted throughout employment history, working within four different departments.

SENIOR TECHNICIAN / Customer Service (1993-1994)

- Supported all products (comprehensive product lines for all departments

SENIOR TECHNICIAN / Medical Division – x-ray/Hospital Machines (1991-1993)

SENIOR TECHNICIAN / Computer Design Division - X-ray boards, medical industry customers (1986-1991)

ELECTRONICS TECHNICIAN / ITG - Weights and Parts/Division Control (1982-1986)

Customers included G.E. Nuclear and MCI Telecommunications. Handed out daily assignments to other Technicians,

kept track of all projects to ensure timely identification of problems with boards, and followed up to track ordered parts.

Documented all repairs, and logged commercial repair problems. Responsible for “Time Utilization Sheet”

to track where boards went as well as time spent.

Selected for “Time Sensitive Repairs” for VIP customer (Kodak) to ensure accuracy and efficiency,

as well as optimum customer service.

Advent Corporation – Portsmouth, NH 1979 – 1982

SENIOR ELECTRONIC TECHNICIAN/LEAD PERSON, Video Department

Successfully tested, troubleshot, and repaired PC boards and sub-chassis assemblies. Implemented/updated production changes in PC boards and sub-chassis assemblies. Supervised and trained technicians and testers, as well as assisting with supervision of assemblers. Recorded daily status of production flow and inventory of parts for repairs. Assisted immediate supervisor with quarterly employee evaluations, on an as needed basis. Maintained a working knowledge of all phases of assembly, as well as alignment of company’s video products.

WANDS, Inc. – Hampton, NH 1974-1979

CONTROL TECHNICIAN

Responsible for: testing, troubleshooting, repairing, and rebuilding oil and gas heating controls and parts. Supervised and trained employees in the; cleaning, repairing, replacing of parts and rebuilding of all departmental controls and parts. Ordered all departmental parts and supplies by telephone or in person for this Oil Heating Equipment Re-manufacturer and Distributor.

Richard J. Kozak

EXPERIENCE CONTINUED

Bill’s TV Rental – Woburn, MA 1975-1976

SERVICE TECHNICIAN (part time)

Serviced rental and customers’ televisions in the shop and in customer’s homes. Maintained inventory of parts and supplies, as well as ordering them as necessary.

EDUCATION/SPECIALILZED TRAINING

Massachusetts Radio, TV and Electronics School – Boston, MA / MA License No. 52672