Customer Service Manager

** ****** *** *** ****, Coral Gables, FL *****•570-***-****•***********@*****.***

Douglas Waterman Jr

Objective

Seeking position to help further my career goals in Business Administration and plans to run my own dining establishment in the future

Experience

May 2010- Present JC Penney Whitehall Pa

Customer Service Associate

• Maintain store Appearance

• Operate Cash Register

• Provide Customer Service

January 2010- April 2010 Family Dollar Greentown, Pa

Cashier/Key Holder / Assistant Manager

 Maintain up -keep of store

 Ensure proper Open/ Close procedures are followed

 Extensive cash handling experience

 Provide customer service

 Direct and supervise employees

 Inventory stock

 Enforce safety, health, and security rules

October 2009- January 2010 Twin Rocks Family Restaurant Greentown, Pa

Cashier/ Waiter

 Assign patrons to tables

 Greet guests

 Operate cash register

 Evaluate premises for cleanliness

 Provide customer service

April 2008- February 2009 Friendly’s Ice Cream Philadelphia, Pa

Server/ Assistant Manager

 Assign work to staff or employees

 Compile and balance cash receipts

 Assign duties, responsibilities, and work stations

 Perform personnel actions

 Resolve customer complaints

February 2009- March 2009

Server Cracker Barrel Restaurant Plymouth Mtg, PA

 Assign patrons to tables

 Greet guests

 Operate cash register

 Evaluate premises for cleanliness

 Provide customer service

 Prepare food in timely manner

Education

September 2003- June 2007 Roxborough High School Philadelphia, Pa

High School Diploma

 JROTC Cadet Captain, Color Guard Commander, Leadership Training Coordinator

 Numerous Community Service Awards from Junior Police Explorers Post # 0651 and JROTC

 National Beta Club Member

 Junior Achievers Program

January 2010- Present Ashford University Online Clinton, IA

BA in Business Admin

 5 week Accelerated Learning Program

 4.0 GPA after 20 weeks (4 Courses) of study

References

References are available on request.

Contact this candidate