Customer Service High School

George Morales

Middle Village Queens, New York **379

Home: 347-***-****

Email: ****************@*****.***

Experience:

Albee Baby New York, NY

Customer Service Rep Jan 2007- June 2010

• Assisted customers with placing internet orders

• Replacing damage items also tracking orders.

• Data Entry, faxing and making copies.

• In charge of checking inventory and ordering parts from various companies.

• Issue Ups damages, trace and redirect packages.

• Checking for fraudulent cards and contacting customers.

Group One Trading LLC, New York, NY

Trading Assistant/ Customer Liaison June 2004 – Sept 2006

• Assisted customers on opening new accounts and verifying information.

• Gathering reports on customer accounts and distributing customer statements.

• Performed various back office functions, Computer skills, Reports and Administration duties.

• Used various data providers such as Bloomberg and Active Financial to obtain charts and information for stock and option volatility analysis.

• Assisted floor traders in Intra Day Comparison in resolving uncompared trades and entering assignments to their position.

• Assisted specialist by entering trades and confirming that the trades cleared.

Knight Financial Products, New York, NY

Trading Assistant August 2002 – August 2003

• Executed orders through the Redi System and Amex Option Display Book.

• Updated quotes and volatility levels through the XTOPS system.

• Used various data providers such as Bloomberg and Active Financial to obtain charts and information for stock and option volatility analysis.

• Performed various back office functions such as resolving uncompared trades using Intra Day Comparison system.

Goldman Sachs/Spear Leeds & Kellogg, New York, NY

Trading Assistant/ Customer Liaison May 2000 – May 2002

• Executed orders through Redi system and the Amex Option Display Book.

• Updated quotes and volatility levels through the XTOPS system.

• Reviewed stock charts and quotes via Track Data.

• Performed various back office functions such as resolving uncompared trades using Intra Day Comparison system.

• Distributed clearance reports to Floor Traders.

• Acted as liaison for Floor Traders in the execution of exercise notices with Margin Department.

• Completed all necessary documents, to facilitate the opening of accounts for new customers.

Education:

Ace Computer Training Center ,NY 2010

MS word 2007, QuickBooks & Peachtree Certifications

Easter district high school, Brooklyn NY 1996

High school diploma

Skills: MS Word, Excel, PowerPoint Omx system Turret phone system, Fax machine, Excellent Administrative & Management Skills, Strong writing skills, Ability to multi-task, and the ability to work independently

Contact this candidate