Network/System Administrator
Resume:
Peter M. Choppin
San Pedro, CA 90731
********@*****.***
NETWORK/SYSTEM ADMINISTRATOR
TECHNICAL SUMMARY
Windows Exchange 2003/2007, MS Active Directory 2003/2008, VM Ware, DNS, DHCP, Group Policy, Remedy Call Tracking, SysAid Service Request System, Symantec Endpoint Protection Client/Server, Microsoft VPN Server/Client, MS ISA Firewall, Linux, HP printers, Backup Exec, TCP/IP, Windows XP & Windows 7 Installation, upgrade and support, Linux Command Line, Borne Shell Scripting, HTML, CSS, Java Script
Professional Summary
• Desktop OS: MS Windows 7, XP, 2000, NT 4.0 & 3.51& Novell, MS DOS, Linux, MAC
• Desktop Software: MS Office Suite 2003-2010, Outlook, Ghost, Adobe, Symantec, Dameware, Logmein, and other commercial software
• Server OS: MS Windows 2000 & NT 4.0 Advanced Server, Server 2003/2008
• Proficient with all wired and wireless network topologies
• Excellent customer service and people skills working with associates and co workers
• Proficient with both desk-side and phone support calls
• Excellent judgment skills when executing changes within the environment
• Project lead for improvement projects such as setting up automation and data entry department wide; working with management and employees, resulting in smooth transitions into new systems.
Experience
Albion, Clearfield, Utah 9/2005 – 2/2011
Support Technician II/Junior Admin
• Provided Windows 2003/2008 Active Directory and Exchange Server 2007 administration for 200+ users
• Performed administration functions such as domain Group Policy (folder redirection, patches, updates, network scripts etc)
• Migrated 200+ workstations from Windows XP to Windows 7
• Setup VoIP phone lines across 200+ phone units as well as managing mobile devices for the entire company
• Managed Symantec Enterprise Antivirus Windows Server Update Service 3.0, Exchange 2007, SQL Server 2008
• Implemented SysAid 7.0 help desk ticket system that integrates with asset management, saving the company over $5000 in software costs and man hours
• Setup security and permissions for all network resources
• Assisted with new workstation installation including Ethernet wiring, VoIP phone setup, patch panel configurations to install new offices
• Project lead for various improvement projects that automated daily logs and scientific lab functionality, saving, all combined, over $10,000 in man hours and human error costs
American Express (Contracted through ConsultNet), Salt Lake City, UT 8/2003 - 9/2005
Desktop Support Technician
• Provided technical Desktop Support for internal users
• Troubleshoot and resolved technical Windows NT issues
• Installed, upgraded and configured all desktop and laptops (Windows 95 to 98, Windows NT workstations)
• Troubleshoot and resolved technical issues with MS Office/MS Outlook
• Utilized Remedy ticketing system to manage trouble ticket queue
• Built master images for workstations using Symantec Ghost software
• Configured TC/IP network in static and DHCP environments
• Work closely with liaisons in departments on projects, moves, needs and future upgrades.
• Deployed new computers and hardware
Unisys (Contracted through Tek Systems), Salt Lake City, UT 7/2002 - 8/2003
Desktop Support Technician
• Responsible for configuring and maintaining Windows 98, Windows NT, and Windows 2000 Workstations
• Implemented department-wide system upgrades including virus protection software for servers and desktops
• Built master images for workstations using Symantec Ghost software
• Configured TCP/IP network in static and DHCP environments.
• Setup and maintained printer and other network resources including creating print queues on the server
• Created and maintained documentation for software installation procedures
EDS, Denver, CO 8/1999 - 7/2002
Jr. Network Administrator
• Established standard procedures for system installations and configurations followed by development and implementation of system installation plan.
• Responsible for setup and administering Windows 2000 Active Directory for 300 users Windows 2000/NT Domain for 150 users, created and managed user accounts, allocated and managed disk storage.
• Handled ArcServe tape backup system on a daily, weekly, monthly, and annual archive schedule in addition to ensuring data is archived and can be restored upon request.
• Responsible for security and permissions for all network resources and firewall implementation.
• Managed hardware setup for two Domain Controllers, two Failover servers, two member servers, and migrated Failover and member servers from Windows NT 4.0 to Windows 2000 Server.
• Documented all procedures for user data backup, system installation, and data restoration.
• Developed and implemented Intranet website resulting in increased user productivity on the network through implementation of Intranet website including up to date network and system status, web training, and readily available vital information such as virus updates and application upgrades.
• Setup network for training and seminars with internet connectivity and training applications.
Rennaissance World Wide, Englewood, CO 5/1998 – 11/1998
Worked on various project assignments by contract
Computer Support Technician
• Responsible for configuring and maintaining Windows 98 and Windows NT new workstations in addition to upgrading old workstations.
• Configured several varieties of laptop computers and setup proprietary remote access software.
• Designed and maintained Intranet website.
• Configured TCP/IP network in static and DHCP environments.
• Updated virus protection software for servers and desktops and created and updated system images on Ghost Imaging software.
ADS Security Systems (Contracted through Command Technologies), Englewood, CO 3/1997 – 3/1998
Computer Support Technician
• Team lead of 5 technicians in a subnet move and reconfigurations resulting in company saving time, equipment, and IP addresses.
• Desktop Support for Windows 98 and Windows NT Workstations.
• Responsible for configuration of new workstations and upgraded old workstations.
• Handled and organized trouble ticket system for help desk support.
• Gained solid foundation of TCP/IP configuration
Certification
Microsoft Windows Certification (MCP)
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