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Ranjit

Siebel Consultant

Mobile: +91-966*******

Email id: *********@*****.***

Professional Summary:

Having 2+ years of experience in customization of CRM (Siebel) applications.

Involved in configuring the Siebel User Interface Layer, Business Objects Layer and Data Objects Layer using the Siebel Tools.

Implementing and Designing the Joins, Links, PickLists, MVG’s, Toggle Applets and Drilldowns for Business Components and Business Objects.

Good Experience in Tools Configuration, Workflows & EAI.

Extensive experience in Siebel EAI – Integration Workflows, Integration Objects, Siebel Adapters, EAI Transport Adapters, SOAP, WSDL, DataMaps, WebServices and MQ Series Transport for interfaces with External Systems, as well as Workflow Processes & Policies.

Good Knowledge on Siebel eScripts.

Working as a Siebel Developer using Siebel 8.1.

Strong Siebel Essential Background and excellent understanding of relational Database Concepts and Data Modeling.

A team player with good communication skills and ability to learn and deliver in quick time.

Educational Qualifications:

• Bachelor of Science from Osmania University, AP.

Work Experience:

Organization Roles Duration

Sierra Atlantic Software Services Ltd, Bangalore.

Siebel EAI Developer

September 2010 to till date

Verizon Data Services Ltd.

Software Engineer June 2009 to August 2010

Technical Skills:

Operating System Windows 98/2000/XP

Languages C#, XML, SQL, PL/SQL

RDBMS Oracle 9i/10g, SQL Server2000

CRM Siebel 7.x and 8.x

Web Concepts HTML, XML, DTD, WSDL, SOAP, XSD

Projects Summary:

Project # 2

Project : Pfizer CRM Implementation

Client : Pfizer

Application : Siebel Sales

Role : Siebel EAI Developer

Duration : September 2010 to till date

Description:

Client is one of the world's largest and most comprehensive drug development services companies has the people, global resources and problem-solving culture to respond to pharmaceutical and biotechnology clients' toughest drug development challenges. They provide a portfolio of preclinical, clinical development and commercial service offerings delivered through industry-leading non-clinical testing services, the world's largest central laboratory network and a global team of clinical trial professionals and cardiac safety experts.

Responsibilities:

Involved in Design and Development of the Project.

Creation of Integration Objects and Integration Components involved in Integration of Siebel Application with External Systems.

Involved in developed the Inbound and Outbound Integration Workflows to interact with External Systems.

Created the DataMaps for the field mapping between the fields which are created inside the integration object to the external legacy system fields.

Good Understanding usage of Xml Soap and WSDL and Web Services Implementation.

Involved in designing the Web Services.

Consumed WSDL file to use the Proxy Business Services in an Outbound Transaction.

Created Integration Objects to transfer the information from Siebel to external environment with the help of Siebel Workflow, Siebel EAI Adapters and Data Maps.

Performing Unit Testing.

Involved in code reviews and peer-reviews.

Environment: Siebel 8.1, Siebel Tools, Enterprise Application Integration, Windows 2000 Server, Oracle 9i/10g.

Project # 1

Project : Intermedia Siebel Implementation

Client : Intermedia Communications

Application : Siebel Call Center

Role : Siebel Developer

Duration : June 2009 to August 2010

Description:

Client has a long history of providing innovative communication solutions to Business and individuals. Most of the companies use these combinations of Voice, Data, Wireless and Internet. The Client went for Siebel Call Center Application so as to create more tightly knitted relationship with Business partners and Customers to drive revenues across the entire company. The Client maintains the data at a Central location to track the current status of the Customer Account and Opportunities. This project deals with configuration of Siebel Call Center application to provide customer support service with manipulation of workflow process and assignment manager capabilities for the assignment of sales and service requests. Involved in the creation and modification of business objects and business components to customize business objects layer. Renamed screens to better suit client requirements.

Responsibilities:

Siebel Responsibilities include configuring the Siebel Call Center Application Using Siebel Tools.

Implementing of Joins, Links, PickLists, MVGs, Static & Dynamic Drilldowns and Toggle Applets for Business Components and Business Objects.

Customized the Views and Applets for Accounts, Contacts, Opportunities and Service Request screens as per the client requirements.

Configured the Static, Dynamic and Hierarchical PickLists.

Creating IO for Request & Response for Inbound Web services and generates WSDL.

Creating the Data maps and IO’s as per Client requirements.

Creating the MQ for Integrating External Systems.

Involved in designing a Workflow that send the Quote Information to the External System using the MQ Series.

Involved in designing the Workflows through Policy Groups.

Environment: Siebel 8.0, Siebel Tools, Enterprise Integration Manager, Windows 2000 Server, SQL Server2000, Oracle 9i.

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