Customer Service Sales Representative

Nicholas M. Rutter

*** ********* ****

St. Charles, MO 63303

636-***-**** *********@*******.***

Resume

Objective: To secure a stable position, where my education, communication skills

and business acumen will be utilized.

Education: Missouri State University, Springfield, MO

Bachelor of Science, Biology (Comprehensive), May, 2005

Employment

History: CLTS/Aerotek, St. Louis, MO February 2012 - May 2012

Inbound Tele-Sales Representative/Customer Service

*Book travel for major credit card’s rewards programs

*Provide customer service for rewards programs members

*Attain sales goals set by CLTS

Expedia/Hotels.com, Springfield, MO February 2011 – September 2011

Inbound Tele-Sales Representative

*Locate and book hotel rooms for customers

*Attain sales goals while providing customer service

RoadLink, National Stockyards, IL July 2010 - October 2010

Lead Dispatch

*Ran the ‘city board’ with 15 local drivers

*Plan all local intermodal freight on a daily basis

*Maintain all daily activity and paperwork

Unyson Logistics, St. Louis, MO June 2009 – July 2010

Logistics Coordinator

*Plan Southeastern Container Coca-Cola outbound bottle freight

for both Beloit, WI and Effingham, IL plants

*Track and trace all loads

*Maintain all daily plant activities for both plants

LSI Mortgage-Plus, St. Louis, MO Jan. 2008 - Dec. 2008

Mortgage Analyst, Loan Officer

*Qualify and originate home mortgages

*Worked exclusively with LendingTree customers

Novastar Mortgage Inc., St. Louis, MO June 2007 - Nov. 2007

Mortgage Analyst, Loan Officer

*Qualify and originate home mortgages

*Worked with LendingTree and LowerMyBills customers

Fidelity Mortgage Inc., St. Louis, MO May 2006 - June 2007

Mortgage Analyst, Loan Officer

*Qualify and originate home mortgages

*Consistently hit target goals for production

*Maintained strict business regimen and clientele base

Fairfield Resorts, Springfield, MO May 2003 - Dec. 2005

Tele-Sales Representative

*Provide exemplary customer service while attaining sales goals

*Training of new associates

*Quality Assurance Assistant duties

Applebees Restaurant, Bridgeton, MO Feb 2000 - July 2002

Server

*Daily server, service driven duties

*Maintained flawless attendance record

Orlimar Tri-Metal, Inc., KC, MO April 1999 - July 2001

Sales Representative

*Set up and conducted Demo-Days in Metro St. Louis Golf Market

*Maintained car-stock inventory of select product lines and marketing materials

*Initiated local product sales and coordinated fulfillment with regional sales

representative

Associations/

Awards Mu Alpha Theta Member

Coca-Cola & St. Louis Post-Dispatch Athlete of the Week (1998)

Relevant

Information Proficient in Microsoft Word and Excel

Willing to relocate

Results driven

Solid business acumen

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