Manager Training

Artaldo Justiniano Sorrentini

Parque de Lajas B-*6

Lajas, PR 00667 787-***-****

e-mail: ***************@****.***

COMPUTER AND NETWORK SPECIALIST

• Dependable and diligent IT professional who manages multiple tasks and works well under pressure. Experience in installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users. • Applies consultative approach to resolving issues. Very patient. Provides clear and simple explanations and works closely with people to develop solutions to their computer problems. Seeking position that requires creating systems and processes to improve quality, productivity and the company's bottom line.

• Windows 95/98/XP/Vista/Seven

• Outlook 98/2000/XP/Vista/Seven

• Microsoft Office XP/2003/2007/2010

• Internet Explorer 6.0/7.0/8.0/9

PROFESSIONAL EXPERIENCE

Inter-American University, San German, PR

2006 - 2008

Provided computer support, and training services for students at the Computer Lab Center located at the library.

Consorcio del Suroeste, San German, PR

Provided Maintenance support to Servers, Networks, Printers and Systems to all the offices around the 10 county areas of the southwest region, along the System Administrator and the MIS Manager during a 2 year period.

2009 – 2011

COMPUTER SUPPORT TECHNICIAN

Problem Solving • Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. • Installed and troubleshoot software including Microsoft Windows XP, VISTA, SEVEN, Outlook XP and Internet Explorer 8.0. • Saved money by repairing computers, printers and copiers by replacing drives and other parts versus outsourcing for expensive repairs. Training • Upgraded computers from Microsoft Office 2000 to Office XP, 2007 and trained end users on new software changes and additions. • Covered topics such as E-mail procedures, electronic timesheet completion and computer policies. Analysis • Developed and provided reports and recommendations to project managers concerning inventory, usage and performance of all computer equipment.

TRAINING COURSES AND EDUCATION

Completed Courses on IC3, A Plus, Server Plus, Security Plus, Network Plus, Conversational English, Business Sales and E-Business. References available upon request. Computer and Network Specialist Certification.

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