Project Manager Customer Service
Resume:
Kari Bottoms
Objective
A creative, hardworking, college graduate skilled in general office, computers, a team player,
and a quick learner seeks full-time employment where they can use the abilities they have.
Employment History
September 2009 - Present Capital One Bank Plano, TX
Process Coordinator II- Special Assets/Commercial Recovery
* Assist Commerical Recovery officers as needed (pymnt histories, file maintenance, scanning, etc)
* Developed process for tracking payments received
* Book Team travel as needed
* Develop, maintain, and distribute Monthly Business Review for Commercial Recovery
* Maintain KL user groups
* Developed and maintain Departmental Org Chart for all of Special Assets as well as department-wide Process Flow Charts
* Prepare and distribute weekly Portfolio and Cash Reports created in Excel
* Create and maintain many of the procedures for our team and work to ensure compliance
* Maintain the file storage, serve as liaison with Iron Mountain
* Handle all mailings, FedEx, Certified Mailings, settlement letter mailings, etc.
* Serve as Notary Public for our team, as needed
* Other Ad Hoc projects/tasks as given by Chief of Staff/ or other Project Managers
* Manage several calendars and schedule meetings.
* Support managers and teams by assisting in day-to-day logistics
* Answer questions and resolve problems for the internal team and cross-functionally as it relates to department specialty.
* Process travel and general expenses for managers and teams. Maintain contracts and invoices for tracking cost center budgets.
* Assist in team prioritized projects and programs.
Teller I Beaumont, TX
* Greets customers/prospects in the lobby and on the phone.
* Process transactions within established policies.
* Compliance with all banking regulations.
* Maintain supply and sale of consignment items.
* Provide excellent customer service.
* Identify and refer sales opportunities to platform staff.
* All other job duties as assigned.
December 2008-July 2009 First United Methodist Port Neches, TX
Youth Director
* Leading and planning youth activities including trips, service projects, lock-ins, retreats, Sunday night
* Developing and providing vision for the youth ministry, and communicating that vision to the congregation and youth parents.
March 2008- December 2008 Wright Abshire Attorneys Bellaire, TX
Receptionist
* Managing and directing the incoming calls
* Greeting and making clients feel welcomed
* Entering attorneys time into Timeslips, and making revisions to
time reports
* Providing various other administrative duties as needed
May 2007- March 2008 Hull and Associates, P.C. Houston, TX
Office Assistant (part-time)
* General office work, data entry, filing, faxing, and copying
* Ordering media and affidavits
* Closing case files, and calling courts for information
August 2006-May 2007 St. Timothy’s United Methodist Houston, TX
Youth Director (part-time)
* Leading and planning youth activities including trips, service projects, lock-ins, retreats, Sunday night
* Developing and providing vision for the youth ministry, and communicating that vision to the congregation and youth parents
May 2006-August 2006 First United Methodist Church Midland, TX
Summer Youth Assistant
* Planned, organized and led the mid-week summer youth activities which included trips, service opportunities, sporting events, and other activities.
Nov 2004- Jan 2006 First United Methodist Church Houston, TX
Youth Administrative Assistant- Westchase/Downtown Campus
* Publicized major youth events by creating signs, brochures, newsletters, sending out mailers, maintaining the website
* Entered in Attendance, printed and maintained rosters, sent visitor packets
May 2002- June 2004 Fulbright & Jaworski, L.L.P Houston,TX
File Clerk/Project Assistant - Litigation
* Maintained case files by entering pleadings into the computer database
* Prepared witness folders for depositions
* Assisted in other projects on an as needed basis
March 2001- May 2002 The Children’s Place Sugar Land, TX
Sales Associate
* Provided customer service (cash register, greeting, etc.)
* Worked to maintain store (cleaning, stocking, etc.)
Education
Fall 2000-Winter 2007/2008 Houston Baptist University Houston, TX
B.S. in Psychology and Christianity
* Graduated February 2008
* Member of Sigma Phi Lambda (Sisters for the Lord) and Former member of the Ministry Leadership Council on campus
Summary of qualifications
* Extremely skilled at MS Office including Word, Excel,
PowerPoint,FrontPage,Outlook, Visio, Publisher and Access
* Skilled at WordPerfect, Quattro Pro, Presentations
* Skilled at the ACT Database, and DBText
* General Office: Filing, faxing, Scanning, Photocopying, Binding, etc.
* Typing: 50-60 wpm
* Knows how to handle customers and work with people
* Very skilled when it comes to math: Took up to Calculus 3 in college
References
Available upon request.
Kari Bottoms
Professional References
Former Supervisor: Jennifer Shiflett, Capital One, Project Manager
********.********@**********.***
Phone: 214-***-****
Former Supervisor: Dione Bryant, Capital One, Project Manager
*****.******@**********.***
Phone: 972-***-****
Former Supervisor: Molly Abshire, Attorney or Elizabeth Briggs, Adminstrator
Wright Abshire Attorneys, P.C.
4944 Bissonnet
Bellaire, TX 77401
Former Professor: Dr. Felisi Sorgwe, Assistant Professor of Christianity/ Director of Center for Exploring Ministry Careers (HBU)
Houston Baptist University
7502 Fondren Road
Houston, TX 77074
Former Supervisor:
Rev. BJ Hightower, Senior Pastor
St. Timothy’s UMC
8787 North Houston Rosslyn Road
Houston, TX 77088
713-***-**** (w) 832-***-**** (c)
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