Administrative Assistant

Statement of Purpose:

Highly skilled Office Professional with over 18 years of diverse experience. Posses a strong work ethic with the ability to grasp new concepts quickly and thrive on individual or team projects. Exceptionally organized and disciplined.

Work History:

Adecco Employment Services Austin, Texas

September 2010 – October 2011

Administrative Support

• Provides administrative support for Recruiters both Administrative/Clerical and Warehouse/Light Industrial

• Answer incoming calls transfer to appropriate recruiter, and assist in answering questions, & concerns

• Facilitate new applicant registrations, email all applications and hiring process to potential associates

• Screen applicants and resumes

• Send out appropriate Skills Assessment Testing

• Process weekly payroll weekly for 200+ associates

• Schedule interview appointments for Recruiters

• Responsible for file retention

• Process background check & drug screens

• Data entry of associate information like address change, direct deposit, etc.

• MS Office (Word, Excel, Outlook), Custom Match (Adecco internal application system) Xpert Testing (Adecco’s testing website),

Texas Department of Public Safety Austin, Texas

March 2009-June 2010

Clerk IV

September 2009 – June 2010

• Liaise with registered/potential practitioners and representatives, Department/State agency employees, and the public regarding the Texas Prescription Program

• Maintain paper and computer files and standard and specialized office supplies

• Perform complex clerical tasks using an automated document imaging system to scan, sort and distribute section documents

• Answer telephone and mail correspondence to potential practitioners

• Ran background checks on practitioners

• MS Office (Word, Excel, Outlook), TokOpen, SNA Server, NPR Server, LexisNexis

Administrative Assistant I

March 2009 – August 2009

• Provided administrative support for Plans Unit

• Typed, proofread, printed, edited, reproduced, distributed or mailed and filed correspondence, plans, reports, presentation aids, and other materials

• Maintained files and databases

• Answered telephone referred calls to appropriate staff, and mail inquires from industry, state and local officials, and the public

• Greet visitors, escort visitors to meetings held in the EOC

• Maintained spreadsheets of work progress

• Maintain paper and computer files and standard and specialized office supplies

• Served as a member of the State Emergency Operation Center staff

• MS Office (Word, Access, Excel, Outlook)

Rena Warden Resume page 2

Wincor-Nixdorf Service Banking Austin, Texas

May 2007-July 2008

Project Analyst

• Created and administered vendor and customer invoices

• Created purchase orders for large-scale third party vendor installation roll-out using Excel, SAP, and custom in-house databases

• Improved service and maintenance contract activities

• Itemized Purchase Orders, Invoices and Sales Orders resulting in timely, direct, and accurate payments

• Managed 20 customers with various scopes and out of scope (OOS) needs and requirements

• Managed high-volume, visible, and time-sensitive high-dollar Service invoicing. Processed Time and Material and Service billable tickets.

• Managed A/R and Collections for Fortune 100 Customer/Clientele list

• MS Office (Word, Excel, Outlook), SAP

ACS - TMHP (Texas Health Network/PCCM) Austin, Texas

September 1998-Feburary 2007

Enrollment /Project Support Specialist

October 2000-Feburary 2007

• Credentialed Texas Medicaid physicians/clinics into Primary Care Case Management (PCCM) program

• Entered/Updated Provider Information/Requests following NCQA standards

• Tracked and processed Recredentialing applications for Providers

• Cross- trained as Credentialing Specialist to enhance job functionality

• Corrected and maintained accuracy for Missing or Incorrect Group Number Report and PCCM Provider Directories

• Conducted Impact Assessment of PCCM State Wide Roll-Out (SWRO) on Contracting and Credentialing Department

• Evaluated User Acceptance Testing (UAT) and verified Board Certification Expiration Date for Non-Contracted/Terminating Hospitals

• Identified and developed process to eliminate documentation and assignment errors in TMPS system

• MS Office (Word, Excel, Outlook), Phoenix, Adobe Acrobat, AMISYS, SIR2000 Imaging Software, TMPS, Provider Search, Case Trakker, Access, SBME, ABMS, QPRAC, NCQA Standards, Kintana (workflow tracking)

Administrative Assistant/Member Services

March 1999-September 2000

• Performed Administrative Assistant functions for the Member Services Department

• Imaged documents into WaterMark scanning system

• Sorted, filed and distributed mail

• Coordinated and mailed monthly panel rosters

• Distributed, reviewed, and verified timesheets and expense reports

• Updated department forms ( calendars, phone lists and outreach forms)

• MS (Word, Excel, Outlook) Phoenix, Adobe Acrobat, AMISYS, WaterMark and SIR2000 Imaging Software, TMPS, Provider Search, Access, SBME, ABMS, QPRAC, NCQA Standards

Administrative Assistant/Provider Services

September 1998-February 1999)

• Responsible for mailing out thousands of R&S reports at the end of each month

• Received and corrected timecards for over 50 employees, incoming mail, count, sort and distribute

• Responsible for faxing and copying letters for Member Services mail-outs, entered address corrections into Excel Database

• Served as Back-up for Switchboard Operator this includes scheduling conference rooms when needed

• MS (Word, Excel, Outlook) Phoenix, Adobe Acrobat, AMISYS, WaterMark and SIR2000 Imaging Software, TMPS, Provider Search, Case Trakker, Access, SBME, ABMS, QPRAC, NCQA Standers, Kintana (workflow tracking)

Rena Warden Resume page 3

Special Skills and Computer Knowledge

• Custom Match (Adecco internal application system)

• Time Capture System (Adecco’s time capture system)

• Xpert Testing (Adecco’s testing website)

• LexisNexis (Drug Screening Database) used at TX DPS and Adecco Employment Services

• USPS/Priority Mail tracking system for Prescription Pads delivered to Providers/Doctors Offices

• SAP (with expertise in SD/MM functions)

• Extensive PCCM Credentialing

• Exemplary organizational skills

• Type 40 wpm and 10-key by touch

• MS Office (Word, Excel, Access, Outlook),

• SBME, ABMS, QPRAC, NCQA Standards, Kintana (Workflow tracking)

• TMPS, Provider Search, CaseTrakker

• Phoenix (Compass 21), Adobe Acrobat

• MTS Time System @ Medicaid Program

• Switchboard System Avaya PBX Systems/Lucent Technology (Nortel Norstar M Series),

• AMISYS

• WaterMark and SIR2000 Imaging Software

• TokOpen and SNA Server

References Available Upon Request

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