Project Manager/Network Engineer

JARRETT C. TURNER

**** ****** ***** *****  Lancaster TX 7516  972-***-****  ********@*********.***

PROFILE

SOLUTION-FOCUSED PROFESSIONAL WITH 10+ YEARS’ EXPERIENCE PROVIDING RAPID AND CLIENT FOCUSED SUPPORT TO USERS; CAPACITY TO IDENTIFY AND DIRECT USERS TO LASTING RESOLUTIONS; EXCELLENT COMMUNICATION SKILLS, STRONG CUSTOMER SERVICE ORIENTATION; ATTENTION TO DETAIL AND ACCURACY; GOOD JUDGMENT, DISCRETION AND ABILITY TO MAINTAIN CONFIDENTIALITY; QUICK LEARNER. TACTFUL WITH PROFESSIONALS AND NON-PROFESSIONALS AT ALL LEVELS; PROVEN ABILITY TO MASTER NEW TOOLS AND TECHNOLOGIES

PROFESSIONAL QUALIFICATIONS

 3+years of supervised experience designing, installing, and configuring Local Area Networks and designing and simulating Wide Area Networks in a lab environment.

 Experience with different Wide Area Networking media and line encapsulations: Frame Relay, ISDN BRI, T1/E1, CSU/DSU, Synchronous Serial, HDLC and PPP

 Ability to design hierarchical network structures and assign sub networks over various physical media

 Advanced Router/Switch knowledge such as managing and configuring boot image files, creating and configuring VLANS, and writing Access Control Lists for security purposes

 Knowledge and experience using Routed Protocols: TCP/IP, IPX/SPX, and AppleTalk; and Routing Protocols: RIP, IGRP, EIGRP and OSPF

 Well versed in a variety of common operating systems, applications and hardware

TECHNICAL PROFICIENCIES

Platforms: Windows 95/98/XP/Vista-Mac OS 8-10

Hardware: Cisco switches and routers

Applications: Microsoft Office

PROFESSIONAL EXPERIENCE

AT&T

May 1999 thru June 2009 — Dallas, TX

(Fulltime- 40 hrs per week)

Tier II Technical Support Representative:

 Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries

 Engaged and tracked Priority 2 issues with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets

 Plan and support LAN based on Microsoft Windows

Manage security, capacity planning, and database support.

UNITED STATES ARMY

AUGUST 1997 THRU OCTOBER 1998, — Fort Sill, OK

(Fulltime 40 hrs per week)

Automated Logistical Specialist:

 Establish and maintain automated and manual accounting records, posts receipts and turn-ins and performs dues-ins and dues-outs accounting

 Review and verify quantities received against bills of lading, contracts, purchase requests and shipping documents

 Unload, unpack, visually inspect, count, segregate, palletize and store incoming supplies and equipment

 Maintain stock locator system and administer document control procedures

 Process request, and turn-in documents at direct support level through warehousing section

 Process inventories, surveys and warehousing documents

 Perform prescribed load list (PLL) and shop stock list (SSL) duties in manual and automated supply applications

 Prepare, annotate and distribute shipping documents

 Break down and distribute field rations

 Operate materiel handling equipment (MHE)

 Perform Standard Army Maintenance System Enhanced (SAMS-E) duties in automated applications

 Simplify and standardize the collection and use of maintenance data

 Improve readiness management and visibility by providing equipment status and asset data

 Raise the quality and accuracy of performance, cost, backlog, man-hour, and parts data through improved maintenance management

EDUCATION & CERTIFICATIONS

EL CENTRO COMMUNITY COLLEGE — Dallas, TX 2008-2010

Associate of Network Administrator and Support - Networking Administrator

Certifications: - Cisco Certified Networking Associate (CCNA)

REFERENCES

Upon Request

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