Customer Service Project Manager

Barbara A. Flannery

*** ******** ******, *******, ** 07735

732-***-**** (home)

732-***-**** (cell)

E-mail: *******@*********.***

A professional Project Management Assistant with a strong dedicated work ethic, self-starter and multi-task oriented with the ability to work independently and on a team. Strong background in Documentation Control communication and organizational skills and able to prioritize based upon workload to meet deadlines, knowledgeable in Microsoft Office.

Executive Support: Performed office duties. Scheduling, and personal project records.

Office Administration: Including office management, Securing staff background.

Customer Service Vendor Relations: Extensive assistance with handling customer account issues, service scheduling & vendor supply deliveries.

Computer Proficiencies: MS Office Suite and type 45 wpm.

Professional Experience

Environmental Chemical Corp March 2012 to Present

File & Records Management - tracking of daily reports, printing and copying reports onto CD for delivery to client.

Test America (formally STL Edison), Edison, NJ, 1987 to 2011

Project Manager Assistant

Office Administration & Management - Assist daily in various fields including review and correction of confirmations log.

File & Records Management - tracking of daily reports, printing and copying reports onto CD for delivery to client.

communicating with clients daily and coordinating sampling kit needs

scheduling delivery, executing and delivering spreadsheets to clients,

Coordinating with Courier Manager for delivery and return pickup of environmental samples.

Receptionist: Greeting visitors and clients and directing them to the appropriate department,

Customer & Vendor Relations - assist the Customer Service Manager with the tracking of production workflow for the completing of reports,

respond to the requests of the Lab Manager and Client Services,

building Excel spreadsheets from the completed analytical data for delivery to clients, creating job correction sheets and spreadsheets of completed reports

Logistics & Distribution - responsible for the preparation of all outgoing reports via FedEx, UPS and USPS, purchasing of office supplies.

U.S. Environmental Protection Agency, Edison, NJ 1984 to 1987

Administrative Assistant

Secretarial duties including typing and filing of reports for scientists.

Documentation Control of Departmental records.

Maintained and processed of travel vouchers and expense report.

Education

US Army 1982Records Specialist: Honorably Discharged.

Recommendations upon request

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