.net Developer

Michaelangelo Torres

***** ***** **** ****** #**** • Peoria, AZ 85382 • 623-***-**** • ***********@*****.***

IT professional with skills in Product Support, Network Operations, System Administration, or Software Development

• 10 years’ as an IT Professional. • Adept at determining business user needs.

• Educational Background in software development. • Proficiency in network monitoring & support.

• Hard working, detail oriented, able to multi-task. • Excellent leadership & problem-solving skills.

TECHNICAL SKILLS

Operating Systems:

• UNIX(BSD, AIX) – 1 year • Linux(Red Hat, Ubuntu) – 1 year

• Mac OSX – 3 years • Visio – 3 years

• Windows (NT/2000/2003 /2008/XP /Vista/Windows 7) – 15 years

Applications:

• MS Office – 6 years • MS Access – 3 years

• Project – 3 years • Visio – 3 years

• SharePoint 2007/2010 – 7 months

Languages:

• MSSQL -2 years (educational) • Oracle10g – 7 months

• Java - 1 year (4 months educational)

• C#/ASP.net/VB.net – 1 year 6 months (educational)

Networking:

• Account administration – 5 years • Information security – 1 year

• Database administration – 3 years • FTP, Active Directory – 2 years

Hardware:

• PC assembly & repair – 15 years

EDUCATION & TRAINING

Arizona State University

W.P Carey School of Business, Tempe, AZ (Graduated 2010)

B.S. in Computer Information Systems 3.0 out of 4.0 GPA within major

(Emphasis on software development)

Glendale Community College, Glendale, Arizona (Graduated 2007)

A.S. Computer Information Systems 3.5 out 4.0 GPA

Scientific Technology Corporation, Scottsdale, AZ (Completed 06/10)

SharePoint 2007 Administration Course

AppDev Video CBT (Completed 12/10)

Visual C# 2005: Developing Applications

Total Training Video CBT (Completed 01/11)

Microsoft ASP.NET 2.0: Building Web Applications

PROFESSIONAL EXPERIENCE

(Contractor) Scientific Technologies Corporation, Scottsdale, AZ

Installation Support Engineer (03/10 – 11/10)

• Provide second-level application and product support for local, state, and federal health disease surveillance applications within a Java and .NET based environment.

• On-site Oracle installation, configuration, upgrades, and patch support for client’s back-end web based disease surveillance applications.

• On-site MS SQL installation, configuration, upgrades, and patch support for client’s back-end web based disease surveillance applications.

• On-site SharePoint installation, configuration, upgrades and patch support for client’s back-end web based outbreak management application.

• Check out, compile, and deploy Java code though the use of Subversion, Ant, and Apache-Tomcat.

• Setup and configuration of IIS 7.5 web server.

• Troubleshoot, research, and reproduce any reported bugs prior to initiating the software development lifecycle (SDLC).

• Work closely with development teams and QA to assist in transition of bug fixes through change controls into production.

• Initiate, create, modify, and execute SQL queries with tools such as SQP Server Management Studio, SQLPLUS and SQL Developer.

• Complete front-end escalations for local, state, and federal health departments via JIRA incident tracking system.

• Provide on-call after hours support for any back-end production related issues.

(Student worker) Arizona State University, Tempe, AZ

Technology Consultant Lead (10/07 – 03/10)

• Provided first-level application and hardware support for Arizona State University computer labs and classrooms within a multi-platform environment.

• Provided call center Customer Support to Professors

• Provided Installation and Setup of all media related hardware within classrooms.

• Work closely with second level technical staff, and network infrastructure personnel to coordinate, validate, and assist in application rollouts through release management.

• Responsible for managing Technology Consultants

• Responsible for training outsourced call center personnel

• Documented Call center procedures for training new Technology Consultants.

• Complete front-end escalation for all Technical Client Service teams via People Soft incident tracking.

Southwestern Taekwondo, Glendale, AZ

(Owner) Instructor (08/93 – 08/98)

• Provided instruction in the art of Taekwondo specializing in children’s self -defense.

• Coached a Jr. Olympic team of 20 member’s 10 of which medaled gold.

• Co-Hosted 1997 Arizona Taekwondo United State Union tournament.

• Met growth goals for the first 3 years of operation

• Developed a women’s self-defense training program

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