Technical Writer
Resume:
Elli Gilbert
**** ******* **** **. *** *****
The Woodlands, TX 77384
**********@*****.***
EDUCATION:
The Ohio State University, College of Humanities Columbus, OH
Bachelor of Arts March 2011
● Concentrations: English / Critical Theory Cumulative GPA: 3.30/4.00
PROFESSIONAL EXPERIENCE:
Mission Well Service The Woodlands, TX
Quality & Compliance Clerk March 2012 - present
● Assisting in implementing the Corporate Quality Management System
● Assisting in the development, implementation and maintenance of the Company’s Document Control and Records Management program
● Assisting the Quality Manager in maintaining Non-conformance and Corrective/Preventative Action databases
● Maintaining as the Systems Administrator those software suites chosen to assist in the management of Quality concerns
● Supporting the District Leadership with Quality compliance issues
● Any other tasks assigned by the Corporate Quality Manager
● Assist in implementing the corporate HSE Management System
● Assist with Department of Transportation compliance requirements through the maintenance of Driver Qualification Files
● Assist with the development and implementation of control measures to ensure continued compliance with OSHA, DOT, EPA, and State regulatory statutes
● Administer the Fleet Mentor and DISA database and ensure requirements are met
● Assist the HSE Manager in ensuring reporting requirements are met
● Assist in the development and implementation of HSE initiatives
● Support Operations personnel by assisting with compliance requirement questions
● Act as Designated Employer Representative for Drug Screening program; ensuring compliance with all Federal Regulations, State laws, and Corporate Company Policies
Barnes & Noble Columbus, OH
Head Cashier September 2011 – March 2012
● Engaged in hands on point of sale training, planning, allocation, and inventory management to learn how to maintain high profit margins and membership retention in stores
● Developed and analyzed daily sales report to provide best course of action in training, promotion handling and cash procedures
LOFT Columbus, OH
Floor Associate March 2011 – March 2012
● Retail sales including customer service, stock/inventory, brand styling and visual displays, credit card sales and coaching
The Marketplace on Neil Columbus, OH
Student Manager October 2009 - December 2010
● HR manager in charge of interviewing, hiring, scheduling and training student employees
● Student manager in charge of corporate cross training, inventory and point of sale training
Fabric Shack Inc, Home Decor Waynesville, OH
Floor and Internet Associate August 2006 - August 2010
● Custom interior design projects, retail sales and visual displays
● Performed store wide inventory for the move to online shopping, development of online catalog, online sales and website data entry
LEADERSHIP EXPERIENCE:
Monodokio International News Columbus, OH
Editor and Intern January 2010 - April 2010
● Editing and uploading international news stories from student translators, working in editing teams and providing daily coverage
Delta Zeta, Theta Chapter Columbus, OH
Design Chair January 2009 - March 2010
● Implementing and constructing the formal procedures in creation of a new chair position to provide creative help for chapter PR and event planning
ACTIVITIES:
● Delta Zeta, Theta Chapter
● Mondokio.com International News
● Private Tutoring
SKILLS:
Computer: Word, Powerpoint, Excel, Outlook, Data Entry, Adobe Photoshop, Vizio
Quality Management Systems: ISO 9001:2008, Document Control, Written/Verbal Communication, Workflow Processes, Filing Systems Management, Database Systems
Compliance: DISA drug and background screening database, Monthly/Quarterly Reporting, Department of Transportation Federal Regulations for CDL drivers
Retail: Point of Sale procedures, Credit Coaching, Visual Displays, Customer Service
REFERENCES:
Brittni Hall Graphic Designer, Nationwide 614-***-****
Liz Cassidy Real Estate, Northsteppe Realty 614-***-****
Gail Aschendorf V.P. Fabric Shack, Home Decor 513-***-****
Doug Thurman Former HSEQ Manager 832-***-****
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