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Technical Writer

United States
August 20, 2012

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Elli Gilbert

**** ******* **** **. *** *****

The Woodlands, TX 77384



The Ohio State University, College of Humanities Columbus, OH

Bachelor of Arts March 2011

● Concentrations: English / Critical Theory Cumulative GPA: 3.30/4.00


Mission Well Service The Woodlands, TX

Quality & Compliance Clerk March 2012 - present

● Assisting in implementing the Corporate Quality Management System

● Assisting in the development, implementation and maintenance of the Company’s Document Control and Records Management program

● Assisting the Quality Manager in maintaining Non-conformance and Corrective/Preventative Action databases

● Maintaining as the Systems Administrator those software suites chosen to assist in the management of Quality concerns

● Supporting the District Leadership with Quality compliance issues

● Any other tasks assigned by the Corporate Quality Manager

● Assist in implementing the corporate HSE Management System

● Assist with Department of Transportation compliance requirements through the maintenance of Driver Qualification Files

● Assist with the development and implementation of control measures to ensure continued compliance with OSHA, DOT, EPA, and State regulatory statutes

● Administer the Fleet Mentor and DISA database and ensure requirements are met

● Assist the HSE Manager in ensuring reporting requirements are met

● Assist in the development and implementation of HSE initiatives

● Support Operations personnel by assisting with compliance requirement questions

● Act as Designated Employer Representative for Drug Screening program; ensuring compliance with all Federal Regulations, State laws, and Corporate Company Policies

Barnes & Noble Columbus, OH

Head Cashier September 2011 – March 2012

● Engaged in hands on point of sale training, planning, allocation, and inventory management to learn how to maintain high profit margins and membership retention in stores

● Developed and analyzed daily sales report to provide best course of action in training, promotion handling and cash procedures

LOFT Columbus, OH

Floor Associate March 2011 – March 2012

● Retail sales including customer service, stock/inventory, brand styling and visual displays, credit card sales and coaching

The Marketplace on Neil Columbus, OH

Student Manager October 2009 - December 2010

● HR manager in charge of interviewing, hiring, scheduling and training student employees

● Student manager in charge of corporate cross training, inventory and point of sale training

Fabric Shack Inc, Home Decor Waynesville, OH

Floor and Internet Associate August 2006 - August 2010

● Custom interior design projects, retail sales and visual displays

● Performed store wide inventory for the move to online shopping, development of online catalog, online sales and website data entry


Monodokio International News Columbus, OH

Editor and Intern January 2010 - April 2010

● Editing and uploading international news stories from student translators, working in editing teams and providing daily coverage

Delta Zeta, Theta Chapter Columbus, OH

Design Chair January 2009 - March 2010

● Implementing and constructing the formal procedures in creation of a new chair position to provide creative help for chapter PR and event planning


● Delta Zeta, Theta Chapter

● International News

● Private Tutoring


Computer: Word, Powerpoint, Excel, Outlook, Data Entry, Adobe Photoshop, Vizio

Quality Management Systems: ISO 9001:2008, Document Control, Written/Verbal Communication, Workflow Processes, Filing Systems Management, Database Systems

Compliance: DISA drug and background screening database, Monthly/Quarterly Reporting, Department of Transportation Federal Regulations for CDL drivers

Retail: Point of Sale procedures, Credit Coaching, Visual Displays, Customer Service


Brittni Hall Graphic Designer, Nationwide 614-***-****

Liz Cassidy Real Estate, Northsteppe Realty 614-***-****

Gail Aschendorf V.P. Fabric Shack, Home Decor 513-***-****

Doug Thurman Former HSEQ Manager 832-***-****

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