Customer Service Professional with 20+ years experience

Jeffrey M Borden

*** ****** ******

Port Orange, FL 32127

PHONE 386-***-****

E-MAIL: ********@*****.***

Objective:

Seeking a position which will allow me to utilize my various skills with the opportunity for advancement and growth within the company.

Education:

Taunton High School 1982 -1986 - Diploma

Work experience:

2008-2011

Slomins

Hicksville, NY

Customer Service Representative

Security and Heating and HVAC Company including Oil, Air Conditioning and Security Systems. Inbound and Outbound. Issues involved Billing, Credit requests and granting, Troubleshooting, Programming, Heating Emergencies, Service appointments, Complaints.

2003-2008

Sunrise Motel

West Babylon, NY

Front Desk – Night Auditor

Extend quality customer care services at all times to customers. Receive calls from guests and provide information, as required. Maintain guest register and enter all relevant details accurately. Keep track of the services provided to customer throughout their stay. Draft bills and levy expenses charges, as per the services provided. Received payments in cash or card and issued receipts in return. Assist the guests in locating their accommodation or other service rooms.

1992-2003

Chadwick’s of Boston

West Bridgewater, MA

Customer Service Representative

Inbound Call Center. Incoming calls from customers regarding order status, Billing, Inquiries, Credit, and General Questions. Provided product and order inquiry information as well as Credit Card Processing, Returns, Charge backs. Helped create and Staff the deferred billing project, collecting outstanding debts from non-paying customers. Staffed the "Inquiry Line", an “in house” method for representatives to contact and receive assistance with any questions they have.

Additional Skills:

Windows (All versions), MS Office, Lotus, Lotus Notes, Help Desk, (HTML, PHP, CGI), DNS, TCP/IP, Email (Pop, Imap, SMTP).

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