Customer Service Representative

*** ******* ***** **

Jackson Ms, *****

601-***-**** cell

************@*****.***

Kiauna Manuel

Objective To obtain a position that will allow me the opportunity to utilize excellent organizational, analytical and communication skills.

Work experience

Education

Computer Skills

Reference

1989 - 1991 Jackson State University Jackson, MS

Psychology

 Data entry, AS-400, Microsoft Word, PowerPoint, and Excel

 Knowledge of each programming system at all previous job

 Typing - WPM 40

Available upon request.

11/2007-6/2008 AT&T Jackson, MS

Customer Service Representative

 Assists customers with trouble shooting on lines out of service

 Assists with routine billing questions and assist with payments

 Established service for new business customers

 Maintained monthly sales objective

12/2006-10/2007 Gulf South Med. Ridgeland, MS

Customer Service Representative

 Assists customers with billing matters

 Input computer generated data from customers credit accounts

 Placed orders from nursing homes calling in to order supplies

05/2005 – 09/2006 Miss. Dept of Corrections Jackson, MS

Customer Service

 Responded to phone calls from court officials as well and attorneys and legal aids

 Composed written correspondence in response to telephone and written inquiries problems and complaints regarding inmates sentencing and various other issues

 Answered routine questions regarding the release of inmates

 Performed other duties as assigned

08/2006-Present Hinds Community College Jackson Ms

Pre-Nursing

Data Entry, Microsoft Word, PowerPoint, and Excel+

10-Key Stroke

Type 50WPM

Available upon request.

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