Customer Service Representative
Resume:
MARGARET WALKER
Humble, TX **338
Phone: 832-***-****
Email: *************@*****.***
CAREER OBJECTIVE: To obtain a position that utilizes the skills I have acquired during my long term experience that will add value and enhance my career.
QUALIFICATIONS
Excellent Customer Service skills.
High level of interpersonal skills needed to interact with other staff members, departments, regulators and customers.
Ability to multi-task.
Ability to meet deadlines.
Ability to work well in group environment.
Self motivated and creative with respect to problem solving.
Analytical approach to problem solving and complaint resolution.
Excellent verbal, writing and proofreading skills.
EDUCATION
1992-1993 LSU
2005-Current LoneStar College
EMPLOYMENT
Shell Oil Product US Lubricants Oct 2007 – June 2010
Customer Service Logistical Representative II (Contract)
-Processed 50 to 100 Distributor, OEM, and Shell Lubricant Customer order request.
-Tracked delivery and shipment of orders processed.
-Received and placed phone calls ensure to customer received product on time and in full.
-Pulled invoices, proof of delivery tickets, Material Safety Data Sheets, Technical Data Sheets, and Monthly Statements.
-Responded to inquires from consumers and customers, received via email, fax or phone.
-Researched out of balance invoices, due to delivery overage or shortage, or price and quantity issue.
-Conveyed in a reassuring manner step by step instructions to resolve order urgencies issues.
May 2002- Sept 2007 Business Senior Support Specialist, Reliant Energy
-Answering incoming calls
-Applied payments to residential/business accounts
-Handled initial PUC and BBB complaints
-Perform research and root cause analysis on accounts to determine the origin of customer issues
-Diffuse customer frustrations and establish a trusting relationship that creates confidence that the customer’s issues will be promptly resolved
-Consistently apply knowledge required to perform technical and procedural aspects of the position.
2000-2002 Loan Customer Service Representative, JP Morgan Chase
-Answering incoming calls,
-posting payments,
-data entry,
-update account information,
-solving customer issues,
-diffuse customer frustrations and establish a trusting relationship that creates confidence that the customer's issues will be promptly resolved
-consistently apply knowledge required to perform technical and procedural aspects of the position.
1999-2000 Customer Service Representative, Time Warner Communications
-Answering incoming calls,
-posting payments
-update account information,
-solving customer issues,
-provided information on products and services,
-trouble-shooting ,
-set up new accounts,
-diffuse customer frustrations and establish a trusting relationship that creates confidence that the customer's issues will be promptly resolved,
-consistently apply knowledge required to perform technical and procedural aspects of the position.
1998-1999 Security Officer, ACSS
-Answered multi line phone
-Utilized communication skills to greet Employees
-Access control
1997-1997 Red Oak Urology, Receptionist/Billing Coding Specialist
-Answered Multi line phone
-scheduled appointments
-data entry
-insurance verification
-accounts payable/receivable
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