Customer Service Project Manager

STELIOS TSOKTOURIDIS

Niovis ** • Kavala • Greece • 65201

Phone: 003*********** (h) • 003*********** (c) • Email: ********@*****.**

CORPORATE PRODUCTION DIRECTOR

Strategic Business Development • Global Operations • Process Re-engineering Team Leadership • Quality Assurance • Project Management

A results oriented business professional, with over 15 years of working experience in manufacturing. Dedicated to company’s strategic goals, with proven abilities in strategic planning, managing projects from Greenfield level, team building and leading, evaluating and implementing continuous process improvements and lean manufacturing methods to minimize production costs, while maximizing quality and effectiveness in customer service. Excellent communicator in both internal and external environments; Success building cohesive teams focused on achieving the production goals, safety and throughput, across the manufacturing floor.

Core professional competencies include:

• Project Management • Multi Site Operations Management

• Lean Manufacturing • Team building and Leadership

• Just in Time Production • Strategic Planning

• Quality Assurance / Control • Budget and Expenses Forecasting

• Cost reduction • Labor Utilization Analysis

PROFESSIONAL EXPERIENCE

Alumil s.a., Aluminum Extrusion Industry, Kilkis, Greece 01/2007 – present

Corporate Production Director

Participate in Group’s short and long term strategic planning, as a member of the company’s steering committee, achieving €260M in annual revenue. Direct all production units in Greece (Kilkis, Xanthi, Komotini), Albania, Bosnia, Serbia and Romania. Directly manage 5 plant managers in Greece and 4 plant managers abroad, overseeing approximately 1050+ employees in manufacturing. Decide and manage operational and capital annual expense budgets exceeding €13M in Greece and €6M abroad. Setting challenging goals that meet company’s business plan and ensure their achievement by inspiring, supporting and supervising all production managers and sponsoring their projects, to develop their staff, facilitate efficiency and improve performance, in order to match customer satisfaction with production cost reduction.

Selected contributions:

• Further reduction of production’s actual annual expenses by 10% 2010 vs 2009 and 8% 2011 vs 2010.

• Perform with excellence the years that the company was running with annual capital growth of 25%, supporting all the Green field level projects, being responsible for the installation of new production units, selection of production personnel, training, guiding, auditing and managing after start up.

• Decisive during the current economic crisis, having to take actions such as reengineering of all production processes, applying kaizen technique cutting down the manufacturing cost, shutting down production units and reduce the personnel, balancing at the same time the performance at the customer’s desired level in quality and delivery.

• Start up of new business units, such as Alumil Solar Division, (production of aluminum accessories and supports for the construction of solar power panels).

Alumil s.a., Aluminum Extrusion Industry, Kilkis, Greece 11/2004 – 12/2006

Plant Manager of all Productions sites in Kilkis

Multi operations management, such as aluminum extrusion, coating and anodizing, polyamide and PVC extrusion, production of polycarbonate and composite panels, operation of an aluminum foundry, head of production of Alumul Solar division (production of aluminum accessories and profiles for aluminum supporting structure of solar panels), plus all supporting departments such as maintenance, scheduling, safety and quality control. Managed 15 supervisors and oversaw 450 employees. Decided and managed operational and capital annual expense budget exceeding €8M.

Selected contributions:

• Reengineered the production processes by applying kaizen and 5s methods on manufacturing floor, reducing staff by 10%

• Developed and implemented budget for each department separately

• Implemented Just in Time methodology to control cost and inventory, resulting in a 20% improvement in efficiency.

• Reduced overall scrap quantities by 5% and increased and maintained productivity by 15%

• Reorganized and trained the employees in multi skill teams, in order to meet budget’s fluctuations and product’s seasonality.

• Introduced management through projects to all supervisors.

• Inspired and improved communication amongst supervisors and established working groups.

Alumil s.a., Aluminum Extrusion Industry, Xanthi, Greece 05/2001 – 10/2004

Plant Manager in Xanthi’s plant

Project Manager of the Installation of Alumil Albania, Extrusion Industry in Tirana

Management of extrusion and coating units plus the supporting departments of maintenance, scheduling, quality control, safety, logistics, human resources and customer service. Managed directly 5 supervisors and oversaw 130 employees. Decided and managed an operational and capital annual expense budget exceeding €2.5M.

Selected contributions:

• Supervised the installation of an electrostatic coating line, with capital value of €850K, in Xanthi.

• Supervised the installation of a complete new extrusion line, with capital value of €6M, in Xanthi.

• Replaced labor intense processes while simultaneously enhancing workflow through process reengineering, reducing staff by 20.

• Project manager of the installation and start up of complete new production plant in Tirana, Albania, from Green field level, with capital value of €11M. Including production lay out, supervision of construction of industrial buildings, machinery foundation and installation, personnel selection from top to bottom level, training in all manufacturing processes, start up, auditing and managing.

Valve s.a. Aluminum Extrusion Industry, Xanthi, Greece 04/1998 – 02/1999

Head of Production Scheduling, R&D and Customer Service Departments

Plant manager’s assistant, planed the daily production and logistics operations to ensure the delivery of customer service excellence. Supervise 35 employees in total.

Selected contributions:

• Participated on the design of a complete new system of architectural profiles with thermal insulation.

• Distributed daily workload to ensure all departments complete work time.

• Set production and warehouse procedures and policies.

Thrace Paper Mill s.a., Thrace, Greece 06/1996- 03/1998

Technical Office Designer

Responsible for the mechanical drawings and plant’s new lay outs, during the installation of a new paper production line. Production shift supervisor during weekends and holidays, responsible for the implementation of the daily production schedule.

Selected contributions:

• Participated in the project of the installation of a complete new paper production line. An investment with capital value of €3M.

• Worked close with the technicians and engineers of the company that supplied the equipment, making final adjustments of the lay out in order to construct and install the machinery accurately.

• Shift production manager during weekends and holidays.

Arjo Wiggins Fine Papers Limited, Paper mill, Aberdeen, U.K. 09/1992 – 07/1993

Trainee Mechanical Engineer

Worked in the maintenance department and participated to the installation of an automatic truck loading line.

EDUCATION

BSc(Hons) Degree in Mechanical Engineering and Design

Huddersfield University U.K.

Diploma in Mechanical Engineering

Ministry of Education of Greece

PROFESSIONAL TITLE

Mechanical Engineer (CEng MIMechE)

Chartered Mechanical Engineer (IMechE)

Membership number of Technical Chamber of Greece: 116840

Membership number of Institution of Mechanical Engineers in U.K.: 73684983

PROFESSIONAL DEVELOPMENT

Huddersfield Technical College

Degree in applied mechanics and technology

High Voltage Electrical Substations

Technical Chamber of Greece

Increase of Leadership Skills

TEAM

Continuous learning

TEAM

Initiation à la mètallurgie du filage

Pechiney CRV

Basic Software Operational Principles

IC Systems

Business Administration

Hay Group

Continuous Improvement (PDCA, CEDAC)

Implementationin Alumil’s production units

Lean Manufacturing methodology (5S, SMED, kaizen, Kanban)

Implementation in Alumil’s production units

Leonardo Group GmbH

Project Management

AQS

Total Productive Maintenance (TPM)

Implementation in Alumil’s production units (kaizen, 5s methods)

Atlantis Engineering

Supply Planning

Humantec

SKILLS AND QUALIFICATIONS

Computer Windows 2000, XP, Vista, ERP Oracle, ERP, Atlantis, WMS Mantis, Ms Office, Ms Project, Autocad Map 3D 2008, Visio Technical

Languages English (fluent speaker)

Certificate in English, University of Cambridge

Joint Matriculation Board, University Entrance test in English

Italian (able to negotiate)

Certificato di competenza in lingua Italiana, PLIDA, Società Dante Alighieri

PERSONAL DETAILS

Date of birth: 11/04/1969

Nationality: Greek

Marital status: Married with 2 children

Contact this candidate