Customer Service Project Manager

Anita A. Smith

***** ******* ** #*** *

Seal Beach, CA 90740

Tel: 818-***-****

Email: ************@*****.***

Job Objective: Administrative Support

Summary: I have worked in the secretarial, administrative field for over 25 years.

I have excellent work ethics and am self motivated and disciplined.

Great at customer service and follow up. Excellent communication

skills. Familiar with Word, Excel, Quickbooks and ACT database program.

Type 60 wpm no errors.

Experience:

Employer: MICRODOLLY, Burbank, CA

Supervisor: Ada Johnson, Owner – Tel: 818-***-****

Job Title: Administrative Assistant

Dates: August 2005 through November 2008

Duties: Replied to all emails and maintained the company’s database.

Customer service rep, created invoices and processed payments

for all orders. Accounts receivable and payables experience.

Shipped complicated orders domestically and internationally.

Tracked all shipments for timely delivery.

Employer: RNM Mediaworks, Inc. (no longer in business)

Job Title: Administrative Support

Dates: June 2004 through May 2005

Duties: Answered phones, made all hotel and travel arrangements for

Officers of the company. Assisted bookkeeper with accounts

receivables and payables.

Employer: Design Approach, Inc. aka Patton Design Studio

Supervisor: Cheri Kelley

Job Title: Assistant Project Manager

Dates: May 1998 through February 2001

Duties: Expediting of all purchase orders and follow up of

merchandise ordered. Spoke with clients and vendors

on a daily basis.

Employer: Palm Springs Probabtion Department

Supervisor: Rick Quinata

Job Title: Office Clerk II

Dates: May 1997 through May 1998

Duties: Created and processed court documents, answered phones and

maintained client records and their status. Follow up clients

to assure they remained in court ordered treatment centers.

Job required that I passed a thorough background check.

References available.

LETTER OF RECOMMENDATION

MICRODOLLY

3110 W. Burbank Blvd

Burbank, CA 91505

Tel: 818-***-****

12/16/2008

To Whom It May Concern:

Anita has worked for me as an administrative assistant since August of 2005. She has been the best assistant that I have had in the twenty years that I have been a small business owner. She is responsible, honest, and mature. She has always been the first person to arrive in the morning, opening the office and making sure that everything is ready when the door opens to the public at 9AM. She has been responsible for accounts payable and receivable, petty cash, and check deposits. I trust her completely which is why she has been a co-signer on the business checking account. Her ability to work independently has given me the freedom to be out of the office for extended periods of time. She is prficent with QuickBooks account. ACT contact management, Webail, and MailMerge Mania. She is detail oriented and carefully manages her paperwork. She has kept the office in good order and has always been very attrative and professional in her appearance. She is polite and gracious with the public.

We would never have let her go if it had not been for the severe impact of the current economic recession on our business. Her future employer will be very fortunate to have her on staff.

Sincerely,

Ada Johnson, VP

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