Customer Service Six Sigma
Resume:
Michelle Gray Riggle
**** * ********** **** # ** Flagler Beach FL 32136
*********@*****.***
PROFESSIONAL EXPERIENCE
Flagler County Health Department, Bunnell, Florida
April 2011 – Present
Clerk Specialist
• Primary responsibilities are data entry, scheduling and processing patients
for Immunization, Flu and Outreach clinics.
• Greets and registers new and existing clients. Updates client demographics and verifies payment source and well as insurance coverage.
• Counsels clients on HIPPA information release forms for billing purposes and release of medical information and contact information.
• Assist with all reporting and data analysis needs for the entire department and sometimes the center as a whole.
Alpine Access, Denver Colorado
May 2009 – December 2010
Customer Care Professional, Working from Home
• Answer telephone calls and assist callers with questions or account maintenance.
• Adhere to quality customer service measures.
• Ability to think through, research and resolve problems without assistance.
Palm Coast Data, Palm Coast, Florida August 2006 – July 2008
Data Analysis/Conversion Coordinator
• Responsible for all reporting needs for every client on the Advantage Database.
• Develop Excel reports & models to meet forecasting & reporting requirements of clients.
• Balance & prepare monthly financial packages, using excel formulas and pivot tables.
• Prepare monthly balance statements for database transactions to PCD bank deposits.
• Research and analyze client’s needs in order to determine best set up of the database and reporting options.
• Set up database to handle new client needs when converting to PCD and the Advantage database.
• Manage the Conversion Process for new clients coming onto the Advantage database.
Bombardier Capital Inc., Jacksonville, Florida
September 2000 - September 2005
Senior Risk Analyst Risk Management
• Used Excel to develop and assist with various financial models to determine profitability of numerous marketing programs, to forecast delinquency/losses, and to forecast through the door volume. (Excel formulas, v-lookups & pivot tables were used for this purpose)
• Created excel spreadsheet report to determine bonus eligibility for collections & customer service departments.
• Utilized various statistical techniques, including excel formulas, logistic regression and Crystal Ball simulation, to identify and quantify risk factors inherent in underwriting.
• Assisted Equifax consultants with development of custom model underwriting scorecard.
• Developed methodology to track the migration of delinquency on a monthly basis.
• Benchmarked competitor’s financial statements.
• Created reporting for tracking Six Sigma improvements.
• Reconciled loan pools for securitization.
SKILLS
Strong computer skills including proficiencies in:
• Advanced user of Microsoft Office Products (Word, PowerPoint, Access, Visio, PMP)
• Excellent Excel skill including the use of macros, pivot tables and custom functions.
• Crystal Ball Professional
• Excellent quantitative and analytical skills.
• Experienced with SQL queries
• Golden
• Ultra-Edit
• Advantage Computing System
• AS 400, LSAMS, Fortracs, STORM, EAPS
• Excellent written, oral and presentation skills.
EDUCATION
Florida State University, Tallahassee, Florida
Bachelor of Science - Finance
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