Customer Service Representative

C U R I C U L U M V I T A E

PERSONAL DATA

Name: Isaac Nguo Chege

Marital Status: Single

Visa Status: Resident visa (free-zone )

Contacts 055-*******, 050-*******

Date of Birth: 14 January 1987

Email: ************@*****.***

*****.*****@*******.***

OBJECTIVES

To be part of an organization that will provide me the opportunity, platform and the environment to grow on a personal as well as on a professional level

PERSONNAL ATTRIBUTES

Computer Literate

Good Communication Skills and personality fluent in English.

Good telephone etiquette, Polite, Patient and Courteous.

WORK EXPERIENCE

June 2009-present, Dubai world, Dp-world-IT

Position: TECHNICAL ASSITANT

Duties:

• Handling queries and problems arising in server applications

• Answer superiors and clients enquires on IT related matters

• Maintenance and administration of server rooms (data center)

• Liaison between field agents and programmers while working at the helpdesk

Feb 2008-June 2009, Dubai world, Dp-world

Position: ASSITANT OPERATION CLERK

Duties:

• Handling agent’s requests on the needed and appropriate units for entry, hold and release

• Updating and amending requests orders

• Receiving, answering and dispatching mail and phone calls on behalf of the office

• Minor administrative duties such staff attendance, making scheduler

• Yard and vessel planning in container arrangements and layouts

• Checking and evaluating equipment to the right standards

Jun 2007- Nov 2007 Que’tal Cyber Services Nairobi

Position: CUSTOMER SERVICE REPRESENTATIVE

Duties:

• Customer service and ensuring clients are satisfied with service

• Receiving calls and messages.

• Document handling and filling

• Word processing and Database management

• Customer service and maintain a good relationship for the existing client base

• Decision making in customer relations.

ACADEMIC QUALIFICATIONS

2007 Mar–Sept : Unity school of professional studies in Spanish and computer courses for an ICDL Diploma

Excelled Courses programming (Java, C++ , Ajax)

2006Aug-2007Mar : St. Jude Institute of Advanced Technology

Certified in computer maintenance and repair

2003-2005 : Larmudiac High School

Kenya Certificate of Secondary Education

(K.C.S.E.)

HOBBIES

Football, traveling, swimming,

REFEREES

Upon request

Contact this candidate